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Information Resources and Technology

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Desktop Services

Service Description

Hardware Services
We provide expert troubleshooting for clident device issues (desktops, laptop, tablets, mobile devices, and printers). We also provide assistance with device procurement, replacement, and moves or transfers.
Diagnose a potential issue
Set up or intall new computer hardware
Move your computer
Obtain a warranty repair or estimate
Software Services
We fulfill software installation requests and troubleshoot software issues. We also maintain and administer our various university software images, as well as provide patching and updating services.
Request a self-service software package
Install or request software
Computer Refresh
In partnership with your department IT staff, we manage the university's Computer Refresh program. This program provides a device lifecycle that is used to determine when department workstations and devices should be upgraded or replaced. Working with our vendor partners, Dell and Lenovo, the program provides a number of purchasing options for department needs.
Computer Refresh Configurations - 2016
Consultations
If you have questions about software or device requirements for specific use cases, or would like a solution evaluation or assessment, we provide consulting services to assist you.
Get general consultation on Apple devices
Get consultation on general hardware or software needs

Service Details

Eligibility
Faculty and staff in supported areas for university managed devices and software.
Supported Areas
IRT Supported Areas
Response Time
We make a best effort to respond to requests within our business hours. Incidents or requests requiring "in office" help are prioritzed based on their urgency and impact.
Availability
Supoprt services are available during business hours.

Contact Us

Business Hours
8 to 5 PM (Weekdays)
Phone
916-278-7337
Email
servicedesk@csus.edu
Walk-In
AIRC 2005 (during business hours)
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Version 1.4.2 (release notes)