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Information Resources and Technology

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Enterprise Applications

Enterprise Applications manages the lifecycle of university software applications. This includes overseeing user requirements, software architectures, computer programming, software testing and maintenance, comprehensive patching, integration, and project and release management. This a comprehensive and complex process which involves the work of many campus departments, users, and internal work teams. In addition to developing and managing university applications, the team works closely with campus application owners to develop security plans, business continuity plans, and disaster recovery protocols.

INCLUDED

Application Services

Our team handles any incident reports, change requests, and access requests centrally through our service desk. If you need more detail on a particular application, please search for the application in our Knowledge Base.

DEVELOPMENT PRACTICES

We work with our university business partners to perform the following:

  • Identify and facilitate lean business processes
  • Create and evaluate software solutions through prototyping and iterative reviews
  • Utilize versioning, application templates, standard frameworks, and libraries to accelerate application development
  • Create and maintain application standards to maximize application reliability and robustness
  • Ensure user interfaces meet the branding guidelines of Sacrament State
  • Incorporate stakeholder feedback through user acceptance testing and approval processes
  • Provide extensive documentation to facilitate user training, application maintenance, and succession
  • Ensure that applications are meeting core service level agreement (SLA) availability and up-time
  • Publish application information and guides in our Knowledge Base

Application Lifecycle Management Diagram

TECHNICAL EXPERTISE

 Our team is comprised of software developers who use the following technologies to create and implement solutions for the campus community:

  • Developer Tools: Eclipse, Microsoft Studio
  • Databases: MySQL Database Server, SQL Server, Microsoft Access, Oracle
  • Web services: Apache, Tomcat
  • Development technologies: Java, jQuery, Unity
  • Web technologies: JSP, HTML, CSS, AJAX, Javascript, XML, Web Services
  • Client-Server technologies: Microsoft Access, VBA
  • Reporting technologies: BIRT, iReports, iText
  • E-Mail service: Outlook
  • Content Management System: WCM
  • Software utilities: Microsoft Office, Snagit, TrueCrypt, PUTTY, Cygwin
  • Scripting: Python, Bash, Perl, PHP

APPLICATIONS

We have developed and managed the applications for the following departments. For more detailed information, please see our comprehensive application inventory.

  • Information Resources & Technology (IRT)
  • Office of Graduate Studies (OGS)
  • Housing and Residential Life
  • International Admissions
  • Repographics Services
  • Public Safety
  • Bursar's Office

CONTACT US

SERVICE LEVEL AGREEMENT

We make a best effort to respond to service tickets, emails, or phone inquiries within our business hours. Please refer to the IRT Service Level Agreements (SLA) knowledge article for more detailed information about our SLAs.

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Version 1.4.2 (release notes)