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Information Resources and Technology

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Network Services

The Network Support staff is responsible for installing and maintaining a variety of network components that provide network connectivity to the campus community and the rest of the world.

INCLUDED

End User Connectivity

Enabling students, faculty, staff and community members to connect to the Internet is our core service. We support ubiquitous wireless coverage on campus and VPN access for the few services that are not available from the Internet. While most of this is transparent the end user Network Services supports the following services requests:

Technical Partner Connectivity

Networking Services is here to understand and design a network solutions for our service offering. Small changes can be made to existing services as a service request while any new or modified service a change request must be opened. Change request are reviewed and the appropriate IRT service providers (e.g. IDM, Data Center, ISO, etc.) can help scope and design a solution. Network Services supports the following services:

Network Design and Maintenance

The IRT Network Services tirelessly work on network infrastructure planning, physical network implementation, hardware maintenance upgrade and repair, network security planning and implementation, network performance monitoring and troubleshooting, network jack activation and IP address space maintenance and assisting campus IT personnel to integrate their systems with the University infrastructure.

CONTACT US

Sacramento State Information Security Office
Academic Information Resource Center (AIRC) 2005
6000 J Street
Sacramento, CA 95819-6065

POLICY, STANDARDS & GUIDELINES

SERVICE LEVEL AGREEMENT

We make a best effort to respond to service tickets, emails, or phone inquiries within our business hours. Please refer to the IRT Service Level Agreements (SLA) knowledge article for more detailed information about our SLAs.

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Version 1.4.2 (release notes)