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Knowledge Categories

Communication Services

50 articles • Updated 2016-08-26 22:11:35

University services which include email, instant messaging, and voice or phone communication.

News

17 articles • Updated 2015-06-27 00:13:16

News about recent important changes to service, software updates, and service outages.

Known Errors

5 articles • Updated 2015-11-16 18:09:41

Information and articles about current known issues that have not yet been resolved.

SacLink Account Services

6 articles • Updated 2016-10-07 15:39:56

Articles and information about SacLink account eligibility, security, password management, and creation.

Information Security

58 articles • Updated 2015-10-29 23:40:01

Articles and information about data security guidelines, best practices, and request processes for accessing secured university systems.

Network Services

9 articles • Updated 2015-11-24 20:38:21

Articles and information about the campus network, wifi, and other network services such as SacLink Secure.

Digital Document Services

14 articles • Updated 2015-11-24 20:37:08

Articles and information about campus printing services such as PrintSmart and Managed Print Services.

Software Services

17 articles • Updated 2015-11-05 18:39:07

Articles and information containing software how-to instructions, compatibility information, and download/install/update procedures.

Computing Services

3 articles • Updated 2016-08-16 19:56:42

Articles and information about university desktop/laptop/device services such as imaging requests, troubleshooting, and other repairs.

Data Center Services

2 articles • Updated 2016-10-07 15:47:00

Articles and Information about university data center services such as file hosting (SacFiles), department shared drives, server administration, and other related functions.

Web Services

5 articles • Updated 2016-07-26 15:31:59

Articles and information about university web pages, MySacState, and other services such as listserv and survey requests.

Media Services

10 articles • Updated 2016-10-07 15:46:32

Articles and information about university audio/video services such as media conversion, hosting, streaming, and playback.

Business Application Services

15 articles • Updated 2015-08-31 00:13:46

Articles and information relating to university enterprise sytems and applications such as PeopleSoft and ServiceNow.

Reporting Services

1 articles • Updated 2015-07-20 18:53:04

Articles and information about university reporting services such as Office of institutional Research (OIR) and Data Warehouse requests, Cognos, and other data reporting tools.

Instructional Technology

13 articles • Updated 2015-08-31 00:14:17

Articles and information about online or e-learning course technology such as SacCT and Skillport.

Campus Technology

30 articles • Updated 2015-08-31 00:14:21

Articles and information about available campus technology, learning spaces, and equipment.

Accessibility Services

5 articles • Updated 2016-10-07 15:47:01

Articles and information about the university Accessible Technology Initiative (ATI) and accessibility services.