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Information Resources and Technology


How to request print refunds and reprints from PrintSmart.

You can request a reprint or refund if you experiencing one of the listed printing issues.
Information Audience : Current students
  1. Requesting a Refund
  2. Eligible for Reprints
  3. Not Eligible for Reprints
  4. Print Service Credit Allocation

Requesting a Refund

Please submit reprint requests within 24 hours of the release of your print job.
  1. While connected to SacLink Secure or eduroam, log in at
  2. Click Recent Print Jobs on the left side of the page.
  3. Find or locate the job that you are requesting a reprint for and click the Request Refund link under Status.
  4. Fill out the Refund Request Form and press Send. If approved, credits will be returned to your account.
  5. Refunds are generally processed between 1 to 2 business days.

Eligible for Reprints

There are no cash refunds for prints or photocopies. Also, there are no refunds for prints using your service credits.
  • Your print was affected by a paper jam.
  • ... toner smears or streaks
  • ... low toner or too much toner (unacceptable print quality)
  • ... print sent but not released (and you were charged)
  • ... any equipment, system error, or other print related defect

Not Eligible for Reprints

  • You have too many pages
  • ... misspelled words or typos
  • ... wrong page numbers
  • ... printed the wrong document
  • ... printed to the wrong printer
  • ... anything that could have been identified through Print Preview
  • ... any job that you could have checked the dollar amount before releasing

Print Service Credit Allocation

  • All students are credited with $9 in service credits on their OneCard at the start of every semester.
  • Charges for prints do not occur until all service credits have been used.
  • The service credit is included to accommodate situations like accidental prints, printer jams, or misprints.
  • Unused credits do not not carry over from one semester to another, nor will they be refunded or credited under any circumstances.
  • Users who exceed their service credits will need to put additional funds on their OneCard in order to print. Additional funds can be added to a OneCard at any Value Transfer Stations (VTS) across campus. More information can be found at Making a Deposit.

Print, Copy, and Scan - KB0012096 by Long Lim | Published:2016-12-20 | Updated:2017-10-19 10:08:05 | Views::1

Version 1.4.2 (release notes)