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Information Resources and Technology


SacLink Password Manager FAQ

This article contains frequently asked questions regarding the usage of the SacLink Password Manager.

What is the SacLink Password Manager, and what does it provide?

The SacLink Password Manager is an easy to use, web-based 27/7 self-service program used to change passwords and define security questions. Security questions are used to verify user identity so you can reset your password on your own. Password manager allows you to:

  • Change SacLink Password
  • Reset Forgotten SacLink Password
  • Reset Expired SacLink Password

Who can use SacLink Password Manager?

Anyone with a valid SacLink account and SacLink username can use the Password Manager.

What is the difference between "Change password" and "My password does not work"?

Change password:

If you know your password use the "Current password" option. "Change password" will accept your current or expired password and you will be given the option to change your password.

My password does not work:

If you do not know your password, use the "My password does not work" option. You will be presented with your security questions. Answer the questions correctly and you will be given the option to change your password.

I tried to answer the challenge-response questions and I get a response saying, "one or more answers are incorrect", what do I do?

If you have tried to answer the challenge-response questions and the application has told you one or more of your answers are incorrect, please contact the IRT Service Desk at 916.278.7337.

Note: When entering responses to the challenge questions, names must be an exact match including any spaces or hyphens present.

I'm receiving an "invalid session key" message when trying to use the Password Manager. What should I do?

The "invalid session key" notice is created when a user clicks a button in the Password Manager multiple times. After clicking an option in the Password Manager once, please wait for the next page to load before clicking again. The Password Manager may run slowly at times which might make you think that you need to try clicking again but this action interrupts the system's processing and produces errors.

Accounts & Access - KB0010460 by Padraic Hagerty | Published:2014-06-26 | Updated:2017-03-27 09:15:46 | Views::15,215

Version 1.4.1 (release notes)