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Office 365 Support and Recovery Assistant

You can resolve common Office issues using the Office 365 Support and Recovery Assistant.

The Office 365 Support and Recovery Assistant is designed to help you troubleshoot issues relating to Office 365 applications such as Outlook or Word.

Contents
  1. Requirements
    1. Notes
  2. Download and Install the Office 365 Support and Recovery Assistant
  3. Using the Office 365 Support and Recovery Assistant
  4. Contact

Requirements

  • Supported operation systems: Windows 8.1, Windows 8, Windows 7 Service Pack 1(SP1), Windows Vista Service Pack 2 (SP2)
  • Supported Office versions: Office 365, Office 2010, Office 2007 with Service Pack 3 (SP3)

Notes

  • You do not need to be an administrator to use this application.
  • The Support and Recovery Assistant will not make any changes on personal computer without your knowledge.

Download and Install the Office 365 Support and Recovery Assistant

  1. Enter your SacLink email at http://office365.csus.edu.
  2. You will be redirected to the SacLink login page. Enter your SacLink username and password when asked.
  3. Click the Settings gear icon at the top right corner of the screen. Select Office 365 settings.
  4. With the Settings options selected on the left panel, click the Software link.
  5. Under Software, click Tools & add-ins. Then click the Install icon for the Office 365 Support and Recovery Assistant.
  6. The installer will now begin downloading. Run the file once the download has completed.

Using the Office 365 Support and Recovery Assistant

  1. Enter "Office 365 Support and Recovery Assistant" in your start menu, then click the appropriate icon.
  2. Log in with your SacLink email address and password.
  3. Select which application you are experience issues with.
    • Office Setup: Issues with installing Office 365
      • Outlook: Issues with email, folders, and other Outlook Items
    • Mobile Devices: Issues with email on mobile devices
    • Outlook Web App (OWA): Issues with accessing Outlook online
  4. Proceed by clicking Next and answering the questions which relate to your issue.

Contact

Computers & Software - KB0011196 by Chi Ting Yang | Published:2015-11-16 | Updated:2017-01-24 17:53:53 | Views::3

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Version 1.4.2 (release notes)