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Information Resources and Technology

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Office 365 FAQ

Find answers to common questions about Office 365.

Information Resources and Technology is excited to announce that Microsoft Office 365 is available at no cost to all students and employees on campus.

Contents
  1. What do we get?
  2. Who is eligible?
  3. Who should I contact with questions or feedback?
  4. How do I log in to Office 365?
  5. How do I install Office 2016 on my computer?
  6. How many devices can I install Office 2016 on?
  7. Can I can install Office 2016 on my personal computer or device?
  8. What if I want to install Office 2016 on additional devices?
  9. Which Office 2016 apps are available for my device?
  10. What data can I store in OneDrive?
  11. What data cannot be stored in OneDrive?
  12. If I store my data in Microsoft OneDrive, what can Microsoft do with it?
  13. Can I create groups in Microsoft Office Online and OneDrive?
  14. How many people can I add to a group?
  15. Are there any limits to the amount of storage in OneDrive?
  16. Are there backups for files that I store in OneDrive?
  17. How do I sync my OneDrive on a Mac?
  18. Can I give someone access to view or edit files on my OneDrive?
  19. How do I change my Office 365 account password?
  20. Are emeritus faculty members eligible for Office 365?
  21. Can I get Office 365 access for my special purpose or non-person account?
  22. Where can I learn more about using Microsoft Office and OneDrive?
    1. App Installation
    2. Common Issues & Workarounds

What do we get?

Microsoft Office 2016

  • Word
  • Excel
  • PowerPoint
  • OneNote
  • ... and more (depending on your operating system)
  • OneDrive cloud storage

These Office 2016 applications are available for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers. Log in at http://office365.csus.edu.

Who is eligible?

All Sacramento State students, faculty, and staff have access to Office apps and services. If you have questions about what's provided, to who, and how, please browse through the questions below.

Who should I contact with questions or feedback?

If you have additional questions or feedback, please contact the Service Desk at 916-278-7337 or submit a service ticket

How do I log in to Office 365?

  1. Log in Office 365 by going to http://office365.csus.edu.
  2. Sign in with your Office 365 account, which is your entire SacLink email address (e.g. herky@csus.edu).

How do I install Office 2016 on my computer?

Please see the article, Download and install Office 2016 applications.

How many devices can I install Office 2016 on?

Each campus community member can install Office 2016 (Word, Excel, PowerPoint, etc.) on up 5 devices (e.g. a laptop, desktop, tablet, or phone). For the online versions, you have unlimited access so long as you have internet access.

Can I can install Office 2016 on my personal computer or device?

You can install Office 2016 on up to 5 personally owned devices for no additional cost. However, university owned and managed devices have access to a campus level license. For this reason, we do not recommend using a campus license on your university owned device. University owned machines should have Office apps pre-installed, if not, please contact your college ITC or contact the Service Desk to request that Office be installed on your university device.

What if I want to install Office 2016 on additional devices?

Microsoft's Home Use Program for Sacramento State is still active. This allows employees to install Office on one additional personal device for a fee. For more information about the Home Use Program, please see the following:

Which Office 2016 apps are available for my device?

Operating SystemWordExcelPowerPointOneNoteOutlookPublisherAccess
Windows PC
Mac OS X
Android
IOS (iPhone & iPad)
Windows Mobile
Office Online

What data can I store in OneDrive?

OneDrive is approved for storing Level 2 and Level 3 data. This generally includes files that you create as a student or employee of the university. OneDrive is suitable for storing data that is covered under the Family Educational Rights and Privacy Act (FERPA).

Please read the article, Personnel Information Security Data Classification Standard, for more detailed information on what is suitable for storing in OneDrive.

What data cannot be stored in OneDrive?

Do not store any credit or debit card data, or data relating credit or debit card transactions, in OnDrive. This is also known as Payment Card Industry (PCI) data.

Note: Although Health Insurance Portability and Accountability Act (HIPAA) data is explicitly covered under Microsoft's Business Associate Agreement, which includes provisions for storing all data within the United States, you must not store HIPAA data in OneDrive without authorization from the Information Security Office (ISO) and program center Vice President.

If I store my data in Microsoft OneDrive, what can Microsoft do with it?

The university's Business Associate Agreement prevents Microsoft from mining user data or information stored on OneDrive for advertising purposes. Microsoft has no ownership claim to your data.

Can I create groups in Microsoft Office Online and OneDrive?

Yes you can. Groups allow you to collaborate on Word documents and communicate through shared discussion spaces. Group names must represent the group's purpose and not intentionally or unintentionally misrepresent itself as an official campus group.

Note: Groups may be renamed or deleted if it's determined that there is a conflict or misrepresentation of an official campus group.

How many people can I add to a group?

Group membership is limited to 50 people. If you need groups larger than this, please contact your college ITC or Service Desk. The campus supports many services that are more robust than Office 365 for managing large groups.

Are there any limits to the amount of storage in OneDrive?

Currently, university students, staff, and faculty have access to 1 TB of storage, with the following limitations:

  • File size limit: 10 GB
  • Number of files (sync limit): 20,000
    • You can store more than 20,000 files in OneDrive online, but you can only sync up to 20,000 files to OneDrive on your personal device.

Are there backups for files that I store in OneDrive?

Sacramento State does not provide backup services for your OneDrive storage. We strongly advise that you keep a backup copy of data that is stored outside of OneDrive.

If you are faculty or staff, we advise that you store files in your SacFiles drive for long-term storage or backup purposes.

How do I sync my OneDrive on a Mac?

Although there is no official release of the OneDrive client for Mac, you can download a preview version at the Mac App Store. Due to this app being a preview version, it is not supported by Sacramento State. You do not need to install anything if you are using OneDrive for Business through your web browser.

Please see the instructions, Install OneDrive for Business on Mac, for detailed instructions.

Can I give someone access to view or edit files on my OneDrive?

Yes. You can share access with other campus community members, as well as individuals without SacLink accounts. To share your OneDrive files, please view the Microsoft instructions for Sharing files and folder in OneDrive.

How do I change my Office 365 account password?

Your password for Offie 365 is the same as your SacLink account password (the same one you use to log in to your SacLink email, My Sac State portal, the university's wireless network, and other campus technology services). To manage the pasword for all of these accounts, go to https://password.csus.edu. You cannot select a password for Office 365 that is different than your SacLink account.

Are emeritus faculty members eligible for Office 365?

At this time, only current faculty, staff, and students are eligible for free access to Office 365.

Can I get Office 365 access for my special purpose or non-person account?

Certain types of special purpose or non-person accounts are eligible for access to Office 365. These are specific department, generic, and sponsored accounts. If you have an existing non-person account that you'd like to obtain Office 365 access for, please ask the owner of the account to submit a service ticket to request such access or functionality.

Where can I learn more about using Microsoft Office and OneDrive?

You can view the following article types for help:

App Installation

Common Issues & Workarounds

Computers & Software - KB0011210 by Long Lim | Published:2015-11-10 | Updated:2017-06-21 14:49:31 | Views::1

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