Updated 2016-10-07 08:39:39This article provides instructions for downloading and installing Skype for Business, also known as Microsoft Lync, if it has not already been installed on your machine.
Updated 2016-10-07 08:40:01This document is a report of the contacts the service desk had with our customers.
Updated 2016-10-07 08:40:09
Updated 2016-10-07 08:47:13This article provides instructions on how to enable email forwarding for your SacLink email.
Updated 2016-10-07 08:47:08Common Questions for Student Applicants using My Sac State portal.
Updated 2016-10-07 08:39:57This article provides instructions on resolve security certificate issues from within your web browser.
Updated 2016-10-05 20:30:10This is a list of all things you should do if you are working an opening shift.
Updated 2016-10-07 08:47:10Common Questions about My Sac State Portal in general.
Updated 2016-10-07 08:40:34This article outlines steps for verifying your SacLink account information, which includes your university email address, account name, and home directory.
Updated 2016-10-27 13:23:27This document lists the changes to the ServiceNOW Self Service website.
Updated 2016-10-05 20:27:43Excel has many different printing options and toold, navigating them can be difficult. Listed below are some quick tips in printing worksheets and graphs.
Updated 2016-10-07 08:47:10This article contains frequently asked questions regarding miscellaneous issues that users may have while using CMS.
Updated 2016-10-07 08:40:28This article provides instructions on how to make double sided prints in Mac OS X 10.11 (El Capitan).
Updated 2016-10-07 08:46:33This article provides instructions for installing and setting up the Mediasite Desktop Recorder (MDR).
Updated 2016-10-07 08:47:05This article contains frequently asked questions regarding the process of making instructional materials accessible to everyone.
Updated 2016-10-07 08:40:29If a user is unable to print or is receiving a print spooler issue, you may need to restart the print spool service for Windows devices. This article provides instructions for doing so.
Updated 2016-10-03 11:26:21Details of POI accounts
Updated 2016-10-07 08:39:59Starting on June 10, 2016, email forwarding for mailboxes will be reconfigured. With this change, users will be able to manage their own forwarding via inbox rules.
Updated 2016-10-07 08:46:58This article provides links to Information Security Policies and Standards as defined by the CSU and Sacramento State.
Updated 2016-10-07 08:47:12This will help you with any problems you may have during the email migration.
Updated 2016-09-29 22:41:22Desktop support is the support group within IRT that is responsible classroom technology, office workstations, office printers, IRT computer images, etc. Desktop Support does quite a lot in practice, but primarily the functions listed below.
Updated 2016-10-07 08:47:07Common Questions about Fees and Payments in the My Sac State Portal.
Updated 2016-10-07 08:39:38Team Dynamix is project management software. Unfortunately the latest update of Chrome disallows users to launch Team Dynamix. This KB will solve that issue.
Updated 2016-10-07 08:39:58The IRT 411 Report is used to record and track outages and degradations of services that we support.
Updated 2016-10-07 08:46:30SPSS Statistics is a software package used for statistical analysis. This article provides instructions for installing and licensing SPSS on your device or desktop and details system requirements for using SPSS.
Updated 2016-10-07 08:47:03This article contains frequently asked questions regarding the test and faculty evaluation scanning service offered at the IRT Service Desk.
Updated 2016-10-07 08:40:34This article provides instructions for setting up a network printer for Mac on SacPrint2.
Updated 2016-10-07 08:40:00The California State University defines three levels of data sensitivity, Level 1 (Confidential), Level 2 (Internal Use), and Level 3 (General), and has associated graduated levels of safeguards afforded to the level of sensitivity.
Updated 2016-10-07 08:40:28This article contains frequently asked questions regarding the campus-wide printing system, PrintSmart.
Updated 2016-10-05 20:31:37The quick analysis toolbar give easy access to formatting, charts, functions, pivot tables and spark lines.
Updated 2016-10-07 08:46:26Whether it's a live stream or a video on-demand, Mediasite videos can be added to any content page in SacCT. This can be done on an existing page, or a newly created content page.
Updated 2016-10-07 08:47:43This article contains frequently asked questions regarding the voicemail system (CallXpress) used by all of the phones on campus.
Updated 2016-10-07 08:47:00The University Data Warehouse reporting environment provides operational reports and data from across the university, with the goal of offering a "single version of the truth." This is self-service resource that offers near real-time data for reporting, planning, analytics and decision-making.
Updated 2016-10-07 08:47:05Common questions about Personal Information in the My Sac State portal.
Updated 2016-10-07 08:46:29SacVPN is the university's virtual private network (VPN). This article provides instruction on how to access SacVPN.
Updated 2016-10-07 08:39:40This article provides instructions for authenticating to campus mail servers if you are using Outlook 2007.
Updated 2016-10-07 08:40:00Change management refers to the process for controlling and maintaining security when changes are made to the configuration or operation of a device or application. All changes and additions must be made using an orderly process that carefully considers possible security compromises that may be introduced.
Updated 2016-10-07 08:48:45Common Questions about Waiting Lists in My Sac State portal.
Updated 2016-10-01 12:22:24This article describes what ServiceNow is and who can access it.
Updated 2016-10-07 08:46:34This article provides instructions on how to caption videos within Mediasite.
Updated 2016-09-29 13:50:11Passwords expire yearly and must be changed via Password Manager.
Updated 2016-10-07 08:46:30This article provides details on a ServiceNow email notificaiton error and instructions on how to filter out and remove these notifications from your inbox. Please disregard or delete these notifications if you have received them.
Updated 2016-10-07 08:47:06Webpages can be used for hosting various files.
Updated 2016-10-17 14:42:19Software installation instructions.
Updated 2016-10-07 08:39:42This article provides instructions for setting up your SacLink email account in Microsoft Outlook.
Updated 2016-10-14 16:42:08This article details the steps for importing courses from Sac State Scheduler into Enrollment, and walks through the enrollment process.
Updated 2016-10-07 08:39:41This article provides instructions on accessing reports within the Telesoft call accounting system.
Updated 2016-10-06 23:36:55SCCM requires drivers be imported to support each model of PC. For our SCCM driver management, we will be importing only necessary drivers to avoid driver bloat. This describes the process for collecting information on missing drivers.
Updated 2016-10-07 08:47:13Through the Listerv web portal, you have the ability to add or remove list subscribers in bulk. This option is useful if you are trying to manage a large number of subscribers at one point.
Updated 2016-10-07 08:40:05The Access Control Standard the the technical implementation of the CO access control policy, and establishes the means by which access to confidential information will be limited only to authorized users and those who need such access to complete their work as a faculty member, staff member, or student.
Updated 2016-10-07 08:40:07A detailed vulnerability report will be provided for system(s) that you own or maintain. This is based on our normal monthly scans unless otherwise requested.
Updated 2016-09-29 14:56:23Information Technology Consultants (ITCs) serve as the primary support for department or college IT needs and support for staff and faculty.
Updated 2016-10-05 20:30:47There is a lot of information that needs to be collected and quite a few steps to be taken when a phone call comes in.
Updated 2016-10-07 08:40:03A guide on how to install and use the Respondus LockDown Browser
Updated 2016-10-07 08:39:47This article provides information about the Identity Finder application, which is a tool provided to all faculty and staff to help protect student and other sensitive data.
Updated 2016-10-07 08:39:37The article will provide inforamtion on how to Access OnBase from a University Owned Workstation or Laptop
Updated 2016-10-14 16:42:28This article details the tools available to students surrounding assessing their progress towards their degree. It is encouraged that all students work with an advisor to better understand these tools.
Updated 2016-10-07 08:39:51Users are not able to sign in after installing Microsoft Lync because additional configuration settings are required.
Updated 2016-10-07 08:40:32This article answers frequently asked questions relating to Skillport.
Updated 2016-10-07 08:39:45All application and web development involving handling of wither Level 1 and 2 data or access to data from off-campus must be in compliance with the following standards and procedures. All contracts for services involving application and web development involving either handling of Level 1 and 2 data or access to data from off-campus must also comply, prior to completion of initial contracting. All application and web developers are encouraged to consult with the Information Security Office prior to beginning such web or application development or contracting. Applications and websites handling Level 1 data may not be deployed prior to approval by the Information Security Officer.
Updated 2016-10-07 08:40:36This article goes over the steps required to connect mobile devices to the SacLinkSecure wireless network.
Updated 2016-10-05 20:29:39This is a how to on creating a Service Now ticket for a classroom incident.
Updated 2016-10-07 08:39:53Setting up a Passphrase can help you secure your information better and is usually easier to remember that a cryptic password.
Updated 2016-10-07 08:40:00This article provides information about Hornet Hazard, our campus DNS firewall, which protects you from websites hosted on potentially malicious/flagged servers.
Updated 2016-10-05 20:31:06To update firmware you must have the Extron Laptop.
Updated 2016-10-05 20:28:06This article will show you how to make an internal knowledge base article.
Updated 2016-10-07 08:47:11This article details steps for sharing your Outlook calendar with the campus and others in your department.
Updated 2016-09-29 23:16:02This article provides instructions for receiving, handling, and processing faculty evaluations.
Updated 2016-10-07 08:39:41For some users who have recently reset their password, Outlook may continually prompt you to enter your password even after you've done so. This article provides steps to resolve the issue.
Updated 2016-10-07 08:47:12The University has a limit of 20MB on the size of attachments for emails.
Updated 2016-09-29 04:00:38This is an auxiliary system which interfaces with CMS but may be supported elsewhere. Astra is located at http://astra.csus.edu.
Updated 2016-10-05 20:30:03This is a list of all things you should do if you are working an closing shift.
Updated 2016-10-07 08:40:00Due to a recent vulnerability with Adobe Flash products, the campus is patching all university owned faculty and staff computers with the latest Flash version.
Updated 2016-10-07 08:40:04Information security incidents involving criminal acts or actions that you feel pose an immediate threat to personal safety or the privacy of confidential data should be reported to the University Police at extension 86851 or by calling 911.
Updated 2016-10-07 08:40:30
Updated 2016-09-30 07:58:32This article is designed to delineate the areas of responsibility and define the expected levels of service for each step of a printing solutions workflow and life cycle.
Updated 2016-10-07 08:40:03This article provides information for fixing an issue where users are missing features on IBM SPSS 23 on Mac OS X.
Updated 2016-10-07 08:40:11This article provides instructions for updating your course training records for courses completed at another Caflironia State University campus.
Updated 2016-10-07 08:39:54The goal of security controls is ensuring a continual focus on support of access to education, excellence in teaching and learning, student success, and cost-effective administrative services at Sacramento State.
Updated 2016-10-07 08:46:33Mediasite Desktop Recorder is a desktop application for Windows and Mac OS X devices that allows you to record content and publish it to Mediasite.
Updated 2016-10-07 08:47:42Over the fall 2016 semester, Sac State faculty and staff email will be upgraded to more robust cloud-based email services hosted by Microsoft Office 365. During this time you may experience brief email outages. Depending on how you access your email you may have to update some settings. This page presents detailed information about the Sac State faculty and staff email upgrade.
Updated 2016-10-07 08:46:58This is a policy article providing information on the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which Sacramento State staff members are required to learn.
Updated 2016-10-07 08:40:06The Common Access Request System (CARS) is a web-based form management and workflow client. With CARS, you will be able to electronically submit, view, and manage CMS and CFS security request forms. This article provides a tutorial on using CARS to submit these types of request.
Updated 2016-10-07 08:40:01Sac Vault Warehouse load failure in Advancement and Finance data marts.
Updated 2016-10-07 08:39:54
Updated 2016-10-07 08:39:48
Updated 2016-10-07 08:40:28This article provides instuctions on how to print in color using driver print
Updated 2016-10-24 14:19:48Finance data for 10/24 unavailable in production. Student data for 10/24 unavailable in production.
Updated 2016-09-27 09:47:36A user's account is locked after 8 bad password attempts.
Updated 2016-10-07 08:46:59
Updated 2016-10-07 08:39:59Assets that are in scope are defined as workstations, servers, network infrastructure device, removable media, personal devices, device terminals, cabinet, safe, room, and physical and electronic storage.
Updated 2016-10-07 08:40:13This article contains frequently asked questions regarding the Avaya phones used in every office throughout the campus.
Updated 2016-09-29 05:25:40Quota for users with mailboxes on premises (Most Faculty and Staff) have a default quota of 5GB. Students or users on Office 365 have a quota of 25GB. See the table below for strategies to reduce mailbox size.
Updated 2016-10-07 08:39:47This articles provides documentation, templates, and guides for PCI asessment and training.
Updated 2016-09-30 07:49:53My Sac State is the campus portal used by students, faculty, and staff, essentially operating as a hub for campus services.
Updated 2016-09-30 22:04:02ServiceNow tags allow you to easily group and organize records (e.g. incients, request items, problems, knowledge articles, etc.). This article provides details on how add, use, and share your tags.
Updated 2016-10-07 08:47:10ServiceNow will be upgraded to its most recent release (Fuji) this Friday at 5:00 PM. This upgrade will introduce a host of changes to the platform along with additional new features. Please browse through the links provided in this article for an overview of some of these features and associated changelogs.
Updated 2016-10-07 08:39:48
Updated 2016-10-07 08:39:41With Windows 10, students have the ability to add their SacLink account email and calendar to the Windows 10 email and calendar app.
Updated 2016-10-07 08:46:34This article provides instructions for uploading existing videos to Mediasite.
Updated 2016-10-05 20:30:59Sorting your data can make it easier to find individual cases or to simply scan for points of interest.
Updated 2016-10-07 08:39:44This article provides instructions on submitting CARS requests for POI staff/auxiliary staff access to CMS and CFS.
Updated 2016-10-07 08:40:18This article contains frequently asked questions regarding various issues that may arise while using CFS.
Updated 2016-09-29 08:23:00A Service Level Agreement is an agreement between the service providers and the customers or other service providers. SLAs commonly include segments to address: a definition of services, performance measurement, problem management, customer duties, warranties, disaster recovery, termination of agreement. In this knowledge base we want to use SLAs to help inform the campus what services are being provided and how to interface with the departments to get the service. This is a template for creating an SLA for the knowledge base, it is only a recommendation, you can change it to suit your specific service or customer base. In this example we will use "Automatic Test Scanning" for the service.
Updated 2016-10-07 08:46:58The student printing service PrintSmart is now availabel via AirPrint.
Updated 2016-10-07 08:47:04MyCloud is a virtual computer service offered to all faculty, staff, and students. Through MyCloud, you can access common applications installed on campus lab and work machines.
Updated 2016-10-07 08:40:09Microsoft no longer support Windows 2003 with updates and security patches. Our Campus Web Server will be upgraded to the newest version on July 13th, 2015.
Updated 2016-10-07 08:47:04This article provides answers for frequently asked questions regarding the My Sac State web portal.
Updated 2016-10-25 08:34:02Finance data for 10/24 unavailable in production. Student data for 10/24 unavailable in production.
Updated 2016-10-06 06:36:46Copying and pasting cell can save you time making new tables, you can paste not only data but also the formatting in cells
Updated 2016-10-06 13:18:39Citrix is an Application Virtualization system branded as "mycloud." It is used to deliver either individual applications over a network, or an entire virtual desktop. The primary advantage of virtual computing is a consistent, mobile computing environment that can be accessed from anywhere with an internet connection. This virtual setup means that users can move seamlessly from a computer at their office workstation to a computer off campus and access the same computing environment, including all of the same programs and files.
Updated 2016-10-07 08:47:07This article contains frequently asked questions regarding laptops and other equipment that faculty, staff, and students can check out.
Updated 2016-10-07 08:39:55
Updated 2016-10-07 08:39:46Sacramento State retains ownership or stewardship of all campus data and reserves the right to limit access to this information and to use appropriate means to safeguard this information. In particular, all Level 1 and Level 2 data (see Data Classification Standard) must be released and handled in a manner authorized by valid data owners/managers. The following steps describe the process that must be followed when requesting authorization to use Level 1 and/or Level 2 data outside the campus data owner/manager's control.
Updated 2016-10-07 08:39:40A delegate can help manage the email and calendar by receiving and responding to messages, requests, and respones for a generic/department SacLink account. Delegates can also be authorized to read, create, or change items in that inbox. This article provides instructions for adding delegates.
Updated 2016-10-07 08:47:12This article contains frequently asked questions regarding the email service made available to all students enrolled at Sac State.
Updated 2016-10-05 20:29:57Steps on how to check out a laptop to a student
Updated 2016-10-05 20:31:25
Updated 2016-10-07 08:39:46This article provides compliance information for vendors or business entities who process credit cards at Sacramento State.
Updated 2016-10-07 08:40:35This article provides information on checking and verifying your campus directory information and if necessary, submitting a directory update request.
Updated 2016-10-07 08:40:30This article provides instructions for resolving an IBM SPSS 23 administrator privilege licensing issue on some Mac laptops and devices.
Updated 2016-10-07 08:39:37This article outlines ne how to access OnBase from a personal workstation or laptop.
Updated 2016-10-05 20:30:16Excel 2013 makes it simple to acquire data from a variety of sources, including Microsoft Access database files, web pages, text files, and other data sources
Updated 2016-10-07 08:39:43
Updated 2016-10-07 08:47:08Common questions about Messaging in My Sac State Portal.
Updated 2016-09-29 00:46:15
Updated 2016-10-07 08:46:30This article provides instructions on resolving basic SacLink Secure network connection issues on Windows 8 and Windows 10. If you are experiencing this issue, this is a good initial step to take.
Updated 2016-10-07 08:40:06To provide a common set of methodologies and requirements to standardize vulnerability scans on campus systems, applications, and networking infrastructure.
Updated 2016-10-14 16:42:27This article details the steps to pull selected courses from Smart Planner into Sac State Scheduler, generate a schedule, and send selected sections into the enrollment cart.
Updated 2016-10-07 08:40:04
Updated 2016-09-30 02:54:46Clets Publis Safety Settings
Updated 2016-10-07 08:40:00The My Sac State web portal has been restored. This article contains information about this outage and potential workarounds.
Updated 2016-09-30 00:15:39Systems Support/Data Center is the broad group that manages, supports, and designs Sac State's information systems.
Updated 2016-09-29 06:48:16This article provides the outline/style guide for writing Known Issue articles.
Updated 2016-10-07 08:40:06Request that additional restrictive procedures and technical controls be imposed on a workstation in order to decrease the workstation's exposure to data loss and malicious software.
Updated 2016-10-07 08:40:03Statgraphics is a statistics package that performs and explains basic and advanced statistical functions. This article details instructions on how to install Statgraphics.
Updated 2016-10-07 08:40:17This article contains frequently asked questions regarding various issues that may arise while using the CMS Student Administration service.
Updated 2016-10-05 20:28:12These are the steps for configuring a Xerox WorkCenter device for use on the Print Copy Scan program.
Updated 2016-10-07 08:47:07This article contains frequently asked questions regarding the Technology Learning Center located in the Academic Information Resource Center (AIRC) 2012.
Updated 2016-10-07 08:40:30This article provides documentation for using the View Sonic Touch Screen dispaly in smart classrooms.
Updated 2016-10-07 08:40:16IRT provides a Automatic Test Scanning (ATS) service for faculty and staff members. With this service, scantron exam forms are scanned, scored, and provided with detailed analytics, in addition to their raw scores.
Updated 2016-10-07 08:39:55The campus network is critical in supporting the mission of the University and campus standards are imposed to ensure the availability, integrity and confidentiality of network services.
Updated 2016-09-29 03:16:54Outlook Troubleshooting
Updated 2016-10-07 08:47:07This article provides information on using Xythos to upload and securely share files.
Updated 2016-10-07 08:39:55Coordinate the authorization and implementation for system-to-system data flow and/or storage.
Updated 2016-10-07 08:47:04The Sac State mobile app allows students to enroll and courses, view SacCT, view the campus map, and other campus related functions.
Updated 2016-10-07 08:40:04All confidential data stored on computers or other devices must be properly disposed of and/or protected when computers and devices are removed from service and/or re-purposed. The disposal or repurposing process must identify all Level 1 and Level 2 data present, utilize the disposal and repurposing processes indicated below, log the disposal and repurposing process, and make logs available for review by the ISO or his designee(s). All disposed computers and other devices must be certified to be free of level 1 and level 2 data, prior to disposal.
Updated 2016-10-07 08:46:59No reputable institution will ask you to submit your login, password, or credit card information through email or a link in email. Clicking on the links in the message may lead to deceptive websites designed to look like a legitimate site, or may link to websites that infect your computer with viruses and other malicious software. Delete suspicious messages immediately. Do not click on any links in the message. Do not open any attachments, as they may contain viruses or other malware.
Updated 2016-10-07 08:47:14A rule is an action that Microsoft Outlook runs automatically on incoming or outgoing messages, based on conditions that you have specified. You can use rules to manage how Outlook treats incoming messages.
Updated 2016-10-07 08:47:01This article contains frequently asked questions regarding the University's policies on the accessibility of information technology resources and services.
Updated 2016-10-07 08:46:58This article contains information about Guest and Special Purpose account types. Commonly asked questions are discussed.
Updated 2016-10-07 08:39:42
Updated 2016-10-07 08:47:05The Computer Refresh Program is a university wide initiative designed to ensure that faculty and staff will perform work on current and reliable computer technology.
Updated 2016-10-07 08:40:35All university employees must register for a SacLink account. Your account is your electronic identity and will give you access to university resources.
Updated 2016-10-07 08:40:13This article contains instructions for accessing, listening to, recording, and manging your voicemail settings from your Avaya campus phone.
Updated 2016-10-07 08:39:44
Updated 2016-10-07 08:39:57This article contains frequently asked questions regarding the wireless network that is available to everyone on campus.
Updated 2016-10-05 20:28:24Special settings required for FTP in ABA - Student Financial Services
Updated 2016-09-30 02:43:55A Service Level Agreement is an agreement between the service providers and the customers or other service providers. SLAs commonly include segments to address: a definition of services, performance measurement, problem management, customer duties, warranties, disaster recovery, termination of agreement. In this knowledge base we want to use SLAs to help inform the campus what services are being provided and how to interface with the departments to get the service. This is a template for creating an SLA for the knowledge base, it is only a recommendation, you can change it to suit your specific service or customer base. In this example we will use "Automatic Test Scanning" for the service.
Updated 2016-10-07 08:45:50Information security is everyone's responsibility. If we all do our part, we may be able to lessen the risks to campus data and computing resources. Here are seven practices you can follow to better protect yourself and the University.
Updated 2016-10-05 20:28:00
Updated 2016-10-07 08:39:44
Updated 2016-10-07 08:46:58This article will show you to access your My Mediasite and provides details on Mediasite features.
Updated 2016-10-07 08:39:46
Updated 2016-10-07 08:39:54What you need to know about sharing music, movies, and more. There can be grave consequences for those who engage in illegal sharing of copyrighted material. This FAQ is meant to help you understand what is legal and what isn't.
Updated 2016-10-07 08:39:57DNS isues may prevent some users from connecting to the campus wireless network. This article provides potential fixes for such issues.
Updated 2016-10-07 08:47:08Some Firefox users are unable to launch the MyCloud Virtual Desktop using Firefox. To use Firefox, you will need to modify your plug-in settings.
Updated 2016-10-07 08:39:58This article provides steps for troubleshooting poor wireless range/signal wireless issues on your Windows PC device.
Updated 2016-10-07 08:46:25This article provides instructions for sharing your My Mediasite link in SacCT.
Updated 2016-10-07 08:39:49This document describes the three levels of data classification that the University has adopted regarding the level of security placed on the particular types of information assets.The three levels described below are meant to be illustrative, and the list of examples of the types of data contained below is not exhaustive.Please note that this classification standard is not intended to be used to determine eligibility of requests for information under the California Public Records Act or HEERA.These requests should be analyzed by the appropriate legal counsel or administrator.
Updated 2016-10-07 08:39:57This article contains frequently asked questions regarding the activation of network jacks that are located in every building on campus.
Updated 2016-10-07 08:40:11This article provides instructions for downloading and installing Office 365 on your Windows PC device.
Updated 2016-10-07 08:40:29All scan folder documents are automatically deleted after two weeks and should be transferred to another location. Scan folder file backups are stored for 28 days Once this duration has expired, it is permanently deleted and cannot be retreieved under any condition.
Updated 2016-10-05 20:29:20This article will show you how to use the Smart Boards around campus.
Updated 2016-10-07 08:47:05Common Questions about Financial Aid on My Sac State Portal.
Updated 2016-10-07 08:39:49This article provides instructions that you can use to add your Office 365 email to your smartphone or mobie device.
Updated 2016-10-07 08:47:09This article contains frequently asked questions regarding the services that are offered at the IRT Service Desk.
Updated 2016-10-07 08:39:56Recent upgrades to CMS and CFS have introduced a problem loading pages in Internet Explorer if compatibility view is turned on.
Updated 2016-10-07 08:39:40Lists of different steps to delete Inbox E-Mails.
Updated 2016-10-07 08:40:04Processing preserved data at the direction of University Counsel and Human Resources.
Updated 2016-10-14 13:05:58Details how to run a What-If Report inside Smart Planner to help plan for alternative majors or minors.
Updated 2016-10-07 08:40:31Common Questions about Class Lists and Teaching Schedules in My Sac State Portal.
Updated 2016-10-06 12:28:01How should I format or structure an How-To Guide? This article details the "style" that you should use for writing a How To article.
Updated 2016-10-07 08:40:02These instructions are to install the Citrix Receiver on your Windows computer while using a Chrome browser.
Updated 2016-10-07 08:40:00
Updated 2016-10-07 08:40:02This article explains how to clear your Java cache. Clearing your Java cache forces your browser to load the latest version of Java content in web pages and programs. This may resolve some issues in SacCT or Collaborate.
Updated 2016-10-07 08:46:32This article contains frequently asked questions regarding the video streaming services offered by the university.
Updated 2016-10-05 20:28:55
Updated 2016-10-07 08:39:56This article contains frequently asked questions regarding the creation and usage of SacLink passwords.
Updated 2016-10-07 08:40:34This article is a quick guide for copying, scanning, and secure printing your Xerox Multifunction Printer.
Updated 2016-10-07 08:40:27With secure scanning, your documents can be scanned to a PDF file that is then added to your designated department scan folder.
Updated 2016-10-07 08:39:41It may be helpful to archive email messages on your computer for long-term storage or if you are low on email storage quota.
Updated 2016-10-07 08:47:07There is a current issue with Lync for Mac users being sign in if they are on Mac OS X 10.10 (Yosemite) or above. This article provides potential fix to this issue.
Updated 2016-10-06 10:28:09The printing system for students that the university uses is called PrintSmart. PrintSmart is a campus-wide system that allows you to send a printing job to a master print-queue that is accessible from any one of the many print stations on campus. We are also responsible for submitting requests for printer setups for faculty and staff.
Updated 2016-10-07 08:40:31Every semester, the Registrar's office posts a final deadline for faculty to submit their grades for posting. Occasionally, faculty members miss this deadline; however, The Registrar's office has outlined a procedure to follow in the event of a missed deadline.
Updated 2016-10-05 20:28:31fa-file-excel-o
Updated 2016-10-07 08:40:29Enabling duplex printing allows you to automatically print your documents double-sided.
Updated 2016-10-05 20:27:53In excel there are many different ways to visually display your data. This article covers the two most common visual tools: Charts and Sparklines.
Updated 2016-10-07 08:47:43This is a reference to the tools in the Learning Space Services tool chest.
Updated 2016-09-29 15:42:57This article lists server information for desktop email client set up and student support policy.
Updated 2016-10-07 08:39:41In some circumstances, valid email can be automatically moved to the junk folder of your SacLink email inbox. This article provides instructions on how to change your filter settings so that this does not occur.
Updated 2016-10-05 20:28:49What the difference between Unbalance vs. Balanaced Audio
Updated 2016-10-07 08:46:28With ServiceNow, you can create custom applications for your business needs. These applications may allow you to perform structured work or simply serve as a data repository. This article outlines the basics of how to get started.
Updated 2016-09-29 17:40:40The ServiceNow Application Navigator has received significant changes in UI16. This article provides an overview of these changes and other additional features.
Updated 2016-10-14 13:06:14Smart Planner allows students to build an multi-semester schedule that meets degree requirements in the most efficient manner possible. All plans start as a standard roadmap and can be rearranged to meet the needs of each individual student. This article provides instructions to use Smart Planner to select courses.
Updated 2016-10-07 08:39:39Some Chromebook users report that they are receiving an "HTTP 400 - Bad Request (Request Header too long)" error message when trying to access their email via their My Sac State portal or portal.office.com. This article provides instructions for resolving this.
Updated 2016-09-29 07:36:52Upon recieving hard drives that need to be reformatted or wiped the following procedure will be followed by IRT Computer Refresh.
Updated 2016-10-07 08:40:01This article provides information on when Requsition Entry Access will be available again for the 2016/2017 fiscal year.
Updated 2016-10-07 08:40:11You can resolve common Office issues using the Office 365 Support and Recovery Assistant. Users have to download and install the tool on the computer where the problem occurred.
Updated 2016-09-29 00:31:40SacSend is an application that sends email messages to specific groups. Faculty, Chairs, Deans, and Vice Presidents can use SacSend to communicate messages within a familiar interface.
Updated 2016-09-29 06:28:50If an employee has a break, separation or change of employment IRT may be contacted to help restore business processes. While MPPs are asked to work with employees before the leave to transfer data and setup email this may not always be successful.
Updated 2016-10-07 08:40:05This article provides instructions for managing your Identity Finder search results and handling any found Level 1 data.
Updated 2016-10-07 08:40:27
Updated 2016-10-07 12:41:25We survey users of ServiceNow to measure their overall satisfaction with our incident resolution. We call the results our Donut of Happiness. Here is our latest results.
Updated 2016-10-07 08:47:00This article contains frequently asked questions regarding the process used for requesting a server.
Updated 2016-10-07 08:40:18This article contains frequently asked questions regarding various issues that may arise while using the CMS Human Resources service.
Updated 2016-10-07 08:40:27Department Schedulers can add new faculty members to the Instructor Advisor Table as long as they have an EmplID. The Instructor Advisor Table can be updated without the need for an Approved Contract in the system. For returning Faculty members there shouldn't be any change if they are already in the Instructor Advisor Table and provided they are returning to the same department.
Updated 2016-10-07 08:40:26When your application is complete, you can publish and deploy it via the ServiceNow Application Repository.
Updated 2016-10-07 08:39:42This article provides information on how to request and manage your listserv, which is a mailing list allowing you to email a group of individuals or users (also known as subscribers) collectively. Groups are often formed around a common interest, such as a student organization or class. As offered, listservs allow faculty, staff, and students to manage mass communications.
Updated 2016-10-07 08:46:30Your SacLink account is your electronic identity and allows you to access university services. All student, faculty, and staff are automatically eligible for accounts. This article contains answers for frequently asked questions about SacLink accounts.
Updated 2016-10-07 08:39:55This article contains frequently asked questions regarding viruses and malware that can afflict computers.
Updated 2016-10-07 08:46:34Mediasite allows you to download your own video content from My Mediasite. This article provides articles for doing so.
Updated 2016-10-07 08:47:13Occasionally, users will receive emails they do not want to see or have to delete by hand. This article outlines the process of creating an inbox rule for Students in the Office 365 Web Application.
Updated 2016-10-07 08:46:59This article provides information on requesting a SacLink account if you an emeritus faculty or staff. Upon retirement from the university, all eligible faculty or staff may retain their SacLink account.
Updated 2016-09-30 00:30:08Remote Desktop can refer to Remote Desktop Services, for use on Windows PCs. Or for some other remote desktop technology, such as Apple's remote desktop product, VNC, or other web based remote desktop software.
Updated 2016-10-07 08:39:51Locate Leve 1 data on your systems by requesting an on-demand Identity Finder scan and report. Reports of found Level 1 data will be sent to either the requestor or user for mitigation of artifacts.
Updated 2016-10-07 08:39:43To provide direction to Sacramento State managers and members on the process by which computer security incidents are handled and managed within existing CSUS direction.
Updated 2016-10-07 08:40:29The list of available Xerox devices for the Digital Document Services PCS and Optimized programs
Updated 2016-10-07 08:46:33This article provides instructions for recording video using the Mediasite Desktop Recorder (MDR).
Updated 2016-09-30 06:26:19
Updated 2016-10-07 08:40:03
Updated 2016-10-07 08:40:26Zoom is a tool for video and audio conferencing and collaboration.
Updated 2016-10-07 08:39:49This standards document is to outline the processes by which information security risk management is conducted at Sacramento State.
Updated 2016-10-07 08:47:07This article provides instructions on how to request access to an OnBase Application
Updated 2016-10-07 08:47:09Common questions about Student Records in My Sac State portal.
Updated 2016-10-07 08:47:06This article provides instructions on how to enable and upload files to your personal webpage.
Updated 2016-10-07 08:47:06This article provides information on managing your Xythos Dropbox access list and notifications.
Updated 2016-10-07 08:47:11This article provides information on a known issue in which users are unable to add attachments using Outlook Web Access (OWA), also known as webmail, in Chrome.
Updated 2016-10-07 08:40:19Description of the software and computer OS patching process.
Updated 2016-10-07 08:47:10To establish standard practices for handling of, and acces to, IRT stockrooms hardware and consumables.
Updated 2016-10-07 08:39:38Common Questions about Employment Application Questions in My Sac State Portal.
Updated 2016-10-07 08:40:02Microsoft Surface RT products are currently incompatible with SPSS 23. As a result, Surface RT users are unable to install SPSS 23.
Updated 2016-10-07 08:47:00This article contains frequently asked questions regarding Xythos, which is Sac State's online file sharing software.
Updated 2016-10-05 20:29:14Tables and Pivot Tables are a great way to easily organize, present, and view your data.
Updated 2016-10-07 08:39:50if you believe that your account is not receiving mail from certain senders (i.e. your professor or student organization), it may be that they are being sent to your Clutter folder. This article provides instructions on changing your Clutter settings.
Updated 2016-10-07 08:47:03This article provides links to instructions that will assist you in downloading and printing SacCT gradable activities.
Updated 2016-10-05 20:29:02The View tab inside of Excel has many different features that allows users to visually organize and view their data in a way that meets their neeeds.
Updated 2016-10-07 08:40:31Common questions regarding Academic Advising access on the My Sac State portal.
Updated 2016-10-07 08:40:27This article contains frequently asked questions regarding the acquisition and patching of software at the university.
Updated 2016-10-07 08:39:56The view in the Student Center, Faculty Center, Employee Center, and other Peoplesoft pages cannot be zoomed out of when accessed via Safari on iOS.
Updated 2016-09-30 03:27:19It is important to keep the formatting of our knowledge base documents consistent for the reader. This guide will describe the different formatting options using the WikiText markup and what we want to use that formatting for. This is a guide, so there is some flexibility, and if there is something that is missing or needs clarification please leave feedback.
Updated 2016-10-07 08:40:11Microsoft Office 365 is a collection of services allowing you to share assignments and collaborate with other students. Office 365 includes Office Online (Word, PowerPoint, Excel, and OneNote) and OneDrive storage space. This article provides answers to common Office 365 questions.
Updated 2016-10-07 08:39:49You may need to reconfigure your Outlook email after the Office 365 ugprade. This article provides instructions on how to do so.
Updated 2016-10-07 08:40:06Requesting urgent and time-sensitive PeopleSoft-Oracle (CMS/CFS) security requests. These requests will be followed up with a formal CARS request.
Updated 2016-10-07 08:40:02Cache is used as temporary storage location for web documents such as HTML pages, images, and other media files, to reduce loading times. Cookies are often used to store data about the user, such as login sessions, tracking information, etc. In some cases, old data that is stored in these files may cause issues with accessing or viewing online services that are frequently updated.
Updated 2016-10-07 08:47:13This guide will help student removes personal email from university email list.
Updated 2016-09-30 00:06:37The university has implemented a system-wide Accessible Technology Initiative (ATI) to ensure that each CSU campus follows federal and state laws regarding access to information and technology.
Updated 2016-10-06 08:31:12This KB article covers the IRT ServiceNow (SNow) group's weekly updates and lists all changes to the production instance for the Fall 2016 semester.
Updated 2016-10-07 08:40:34This article provides steps for creating appointments and meetings in Outlook for Mac.
Updated 2016-10-07 08:40:07Conduct a vendor or contract service assessment. Identify Information Security issues and recommend changes.
Updated 2016-10-11 14:29:34A list of all ServiceNow Groups
Updated 2016-10-07 08:47:13This article contains frequently asked questions regarding the email service provided to every faculty and staff member at Sac State.
Updated 2016-10-07 08:47:07This article contains frequently asked questions regarding the usage of the SacLink Password Manager.
Updated 2016-10-07 08:47:06This article provides answers to commonly asked questions concerning the procurement process as it pertains to accessibility.
Updated 2016-10-07 08:40:04The law has long required all parties to preserve evidence that may be relevant to a dispute, even before a lawsuit is filed. Because much communication is now electronic, the courts have adapted the requirement to preserve evidence specifically to apply to electronic information. The courts have also ruled that the doctrine of "litigation holds" applies equally to electronic and hard copy information.
Updated 2016-10-07 08:46:31With Zoom, you can create your own audio and video conferences. This article provides instructions for setting up and sharing your conference.
Updated 2016-10-18 15:03:55A quick look at the features in Smart Planner
Updated 2016-10-07 01:29:22GVE Troubleshoot Guide
Updated 2016-10-07 08:47:12This article provides instructions for adding your SacLink email to Outlook for Mac 2011 and 2016.
Updated 2016-10-06 09:24:36The university is required to purchase E&IT products and services that conform to standards of Section 508 Procurement. Accessibility and Security reviews are required as part of the University's effort to comply with the state and federal laws that require campuses within the CSU system to meet accessibility and security guidelines.
Updated 2016-10-07 08:47:11The University has a limit of 250 recipients per e-mail.
Updated 2016-10-07 08:47:02This contains instructions for setting up and accessing SacFiles on personal PCs.
Updated 2016-10-07 08:39:59If a staff or faculty user already is approved and granted access but it is not working, please submit a service ticket. Typically cause by upgrades or seasonal requirements. Resolve PeopleSoft-Oracle security related functional issues.
Updated 2016-10-07 08:41:57This article contains frequently asked questions regarding the email distribution software available for use by campus organizations, classes, departments, committees, and other University groups.
Updated 2016-10-01 23:13:18With the ServiceNow upgrade to the Eureka release a new feature called Visual task boards is now available. Visual task boards offer a graphical and dynamic way to navigate lists and forms. They also provide a visual way for team members to collaborate and track their progress.
Updated 2016-10-07 08:46:33This article provides instructions for sharing Mediasite videos online via email, SacCT, web pages, or Youtube.
Updated 2016-10-07 08:47:10This document explains where to get self-service information on all of your requests and incidents using the ServiceNow portal.
Updated 2016-10-07 08:47:14With simple email commands, you can remove subscribers from your listserv without accessing the listserv portal.
Updated 2016-10-07 08:40:32This articles provides information about our campus Computer Lab service.
Updated 2016-10-07 08:40:14This article describes the eduroam network and provides instructions on connecting to it.
Updated 2016-10-07 08:47:03This article provides instructions for connecting to ShareLink Wireless on your mobile device, laptop, or desktop device.
Updated 2016-10-07 08:40:30Smart Classroom Instructions: TLP Pro 720T w/ Lecture Capture for Lib-53, AIRC 1010, and AIRC 1011.
Updated 2016-10-07 08:39:45Sacramento State has classification levels that are referred to as level 1, level 2, and level 3 data. This article provides detailed descriptions and examples on what constitutes each data level.
Updated 2016-10-07 08:47:09Common Questions about Grades in the My Sac State Portal
Updated 2016-10-07 08:40:30The California State University, Sacramento, Open University program allows you to attend classes through the College of Continuing Education (CCE) on a space available basis. You can do so without having been formally admitted to the university. This article provides instructions on accessing SaCT / Blackboard for open university students.
Updated 2016-09-30 02:45:44A distribution list is created by the user on his/her account. The list is stored on the user's Exchange account so it is accessible from OWA. These lists are usually created for ad hoc purposes.
Updated 2016-10-07 08:47:14This article provides common email commands for managing your listserv. With these commands, you can do things like add or remove someone from your list,
Updated 2016-10-07 08:47:05This article contains frequently asked questions concerning SacFiles, the university's file storage service.
Updated 2016-09-27 09:48:17Article providing details regarding service level agreements for software and OS installation requests.
Updated 2016-10-07 08:39:43This articles provides a workaround for an issue in Outlook 2013 and 2016 where the "Attach Fille" drop-menu appears and disappears. This prevents attachments from being added.
Updated 2016-10-07 08:41:57This article contains frequently asked questions regarding the Hornet Lounge study areas in the Academic Information Resource Center.
Updated 2016-10-05 20:29:45For end users without admin rights, software can be packaged and made available via KBox or SCCM.
Updated 2016-10-07 08:40:18This article contains frequently asked questions regarding SacSend, which is a web based email application that allows users to send emails to large groups of people easily.
Updated 2016-09-29 19:13:50Sacramento State's Emergency Notification System automates delivery of urgent announcements to faculty, students and staff. The system sends out text messages, phone calls and e-mail in the event of a critical situation that may cause harm or imminent danger. The alerts would only be used in the event of an emergency that threatened the safety of students, faculty, staff and visitors. You can read more about ENS [http://www.csus.edu/ens/ here].
Updated 2016-10-07 08:47:08Common Questions for people who are having trouble logging into My Sac State.
Updated 2016-10-07 08:40:12The process in which users sign and obtain the security training policy acknowledgement has changed. Instead of being presented with a pop-up window, the policy now appears in the same window.
Updated 2016-10-07 08:47:01The purpose of the High Tech Center is to determine the assistive computer technology that would best meet the needs of the individual student and offer instruction in the use of that technology. The High Tech Center is equipped with resources that offer computer access for students with disabilities. These resources expand to assist students with physical, visual, or learning disabilities. The High Tech Center also assists students that require auditory feedback, voice recognition, an adapted writing environment, or a combination of any of these resources.
Updated 2016-09-27 09:49:34Team Calendars are created for staff/administrators automatically based on the reporting relationship data from CMS.
Updated 2016-10-07 08:47:09Common questions about Registration and Class Search in My Sac State portal.
Updated 2016-10-07 08:46:30This article provides instructions on installing PrintSmart driver printing. With driver printing, you can print directly from your Mac OS X device.
Updated 2016-10-07 08:39:47
Updated 2016-09-29 12:14:33This article provides information on an issue where the Activity filter in incident forms are not showing activities.
Updated 2016-10-05 20:30:28This is a detailed list of configuration settings used when preparing a new model to work with our print management services.
Updated 2016-10-07 08:39:58The goal of the Knowledge Base is to provide you with an easy to search resource that contains knowledge captured, shared, and developed by the campus community as it relates to university technology. Think of it as a digital library, where instead of books and journals, you can find information on how to do things such as adding your SacLink email to your smart phone or connecting to Collaborate for your online class. The knowledge base serves to provide answers to your questions.
Updated 2016-10-07 08:40:27Service level agreements (SLA) define the level of service that Information Resources & Technology (IRT) is expected to provide you. This article provides information about our standards, how we measure them, and how often we expect to meet them.
Updated 2016-10-07 08:40:34This article provides instruction for adding your staff or faculty SacLink email to your smartphone or mobile device.
Updated 2016-10-07 08:47:10This article will provide instructions for Accessing OnBase from Off Campus.
Updated 2016-10-07 08:47:12With Exchange, Outlook allows you to schedule meetings with others in your department or organization.
Updated 2016-10-07 08:47:12This guide covered the basic features available in the CallXpress Voice Mail System.
Updated 2016-10-07 08:40:06Collection of data with preservation of integrity, under the direction of University Counsel and Human Resources.
Updated 2016-10-05 20:30:41EMS Software
Updated 2016-10-14 13:06:27This article provides detailed instructions on how to customize semesters, rearrange requirements or courses, and add new semesters to Smart Planner.
Updated 2016-10-07 08:39:45This standards document is to clarify the role and practices of Domain Administrators and other privileged accounts.
Updated 2016-10-07 08:46:29This article provides instructions on installing PrintSmart driver printing. With driver printing, you can print directly from your Windows PC device.
Updated 2016-10-07 08:40:35To connect to your Xerox printer or multifunction device, please follow this guide to install the necessary print drivers.
Updated 2016-10-07 08:40:12Users have reported various browser and system related issues regarding the online Skillport Data Security & Privacy Training (DSPT). This article details those issues and provides troubleshooting steps for resolving them.
Updated 2016-10-07 08:39:40This article provides instructions on importing and exporting your SacLink email messages for archival purposes.
Updated 2016-10-05 20:30:53Steps on how to return a laptop
Updated 2016-09-29 23:37:41Social IT is a group of features that enhances the communication between customers, ITIL workers, and groups of people. The two major tools are the Chat features and the Live Feed features. These features are just another tool to help in those situations where we need to work and communicate at the same time.
Updated 2016-10-05 20:29:08Listing of all the software licensing running on irt-dsapp1 and irt-dsapp2
Updated 2016-10-07 08:40:30Blackboard Collaborate is a live web conferencing application that combines video, audio, chat, presentation and sharing tools for use in live conferencing or interactive meetings. Collaborate can be accessed from a Public Session Schedule or from the built in Collaborate tool in SacCT courses.
Updated 2016-10-07 08:47:04This article contains frequently asked questions regarding the Student Technology Center located in the Academic Information Resource Center.
Updated 2016-10-04 08:31:53This document details the Saclink account rename process and explores the possible ramifications. The naming standards, request process, and technical implementation will all be discussed at length.
Updated 2016-10-20 13:27:55This article provides information on the overnight system process which allows advisers to view a student's graduation applicaiton.
Updated 2016-09-29 12:29:16This is a Glossary of terms used by the Knowledge base documents to keep the meanings consistent. If you would like to add something to this list please submit feedback.
Updated 2016-10-07 08:47:12As staff and faculty, you have access to various forms of communication. This includes the campus phone and email system, and bulk communication services such as SacSend and Listservs.
Updated 2016-10-05 20:28:43fa-file-excel-o
Updated 2016-10-07 08:39:37This article provides instructions for how to install the HigherGround Report Commander.
Updated 2016-10-07 08:39:39Occasionally, users will receive emails they do not want to see or have to delete by hand. This article outlines the process of creating an inbox filter for Faculty and Staff in the Outlook Web App.
Updated 2016-10-07 08:39:59This article contains the email that was sent all university staff and faculty regarding the release of Identity Finder.
Updated 2016-09-27 09:47:56The IRT Service Desk is responsible for providing assistance with campus-wide technology and systems. The primary supported technology and systems are listed as follows.
Updated 2016-10-07 08:39:39On logging in to Skype for Business, some users may be prompted for their login credentials even though it has already been entered.
Updated 2016-10-14 16:42:28A collection of frequently asked question about Smart Planner.
Updated 2016-10-07 08:39:37Microsoft Office Outlook 2007 gives you several options for saving an e-mail message. For instance, a message that you received can be saved as a file on your hard disk drive, or a message that you are composing can be saved as a draft and finished later.
Updated 2016-10-07 08:39:43This knowledge base will inform students of the process of update changing their SacLink password. This issue persists on their devices until the previous profile is updated to the current password. The methods listed are specific to devices and email or wireless issues.
Updated 2016-10-07 08:46:33This article contains frequently asked questions regarding the on-demand and streaming media services that we provide for faculty and staff.
Updated 2016-09-29 08:18:10Text books must be accessible to students who have trouble with printed text. To make the information accessible, books are scanned into a program called Kurzweil.
Updated 2016-10-07 08:47:07This article contains frequently asked questions regarding the design and creation of webpages.
Updated 2016-10-07 08:39:44This article defines what information technology abuse and if it occurs, how to report it.
Updated 2016-10-05 20:31:31This configuration allows CashNet and T2 to share the USB receipt printer.
Updated 2016-10-07 08:47:01This contains frequently asked questions in regards to setting up and accessing SacFiles on personal PCs.
Updated 2016-10-07 08:39:56This article contains frequently asked questions regarding procedures that users should take to ensure their accounts' security.
Updated 2016-10-07 08:46:34This article provides instructions for performing basic video editing with My Mediasite.
Updated 2016-10-07 08:40:05This article provides instructions for running a scan for Level 1 data in Identity Finder.