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Download and install Skype for Business

by Long Lim • Updated 2016-09-27 05:00:16

This article provides instructions for downloading and installing Skype for Business, also known as Microsoft Lync, if it has not already been installed on your machine.

Service Desk Report for Fiscal Year 2014-2015

by Matthew Mills • Updated 2016-09-27 04:57:07

This document is a report of the contacts the service desk had with our customers.

8045.0 - Information Technology Security

by Adam Cook • Updated 2016-09-27 05:01:06

Enable email forwarding in Outlook 365

by Jose Gaytan • Updated 2016-09-27 05:00:53

This article provides instructions on how to enable email forwarding for your SacLink email.

Student Applicants

by Matthew Mills • Updated 2016-09-27 05:00:41

Common Questions for Student Applicants using My Sac State portal.

SSL Error 61: Trust Certificate Issue

by Jose Gaytan • Updated 2016-09-27 04:55:51

This article provides instructions on resolve security certificate issues from within your web browser.

General Questions

by Matthew Mills • Updated 2016-09-27 05:00:45

Common Questions about My Sac State Portal in general.

Verifying your SacLink account information and email address

by Long Lim • Updated 2016-09-27 05:00:12

This article outlines steps for verifying your SacLink account information, which includes your university email address, account name, and home directory.

ServiceNOW Website Release Notes

by Matthew Mills • Updated 2016-09-27 04:58:08

This document lists the changes to the ServiceNOW Self Service website.

General CMS Issues

by Padraic Hagerty • Updated 2016-09-27 04:59:58

This article contains frequently asked questions regarding miscellaneous issues that users may have while using CMS.

Print double sided in Mac OS X 10.11 (El Capitan)

by Alexandra Skrinnik • Updated 2016-09-27 05:00:05

This article provides instructions on how to make double sided prints in Mac OS X 10.11 (El Capitan).

Setting up the Mediasite Desktop Recorder

by Thoa Nguyen • Updated 2016-09-27 05:00:00

This article provides instructions for installing and setting up the Mediasite Desktop Recorder (MDR).

Accessible Instructional Materials - Creating Instructional Materials

by Padraic Hagerty • Updated 2016-09-27 05:00:42

This article contains frequently asked questions regarding the process of making instructional materials accessible to everyone.

Restarting the print spooler service for Windows devices

by Thoa Nguyen • Updated 2016-09-27 05:00:05

If a user is unable to print or is receiving a print spooler issue, you may need to restart the print spool service for Windows devices. This article provides instructions for doing so.

SacLink Account Types (Non Guest)

by Anthony Zepeda • Updated 2016-07-11 08:07:42

Details of POI accounts

Email Forwarding Reconfiguration

by Chi Yang • Updated 2016-09-27 04:55:52

Starting on June 10, 2016, email forwarding for mailboxes will be reconfigured. With this change, users will be able to manage their own forwarding via inbox rules.

CSU Information Security Policies and Standards

by Long Lim • Updated 2016-09-27 05:00:47

This article provides links to Information Security Policies and Standards as defined by the CSU and Sacramento State.

DDS User Guides

by Matthew Mills • Updated 2016-09-27 05:00:09

This page is a repository of the User Guides for the various devices used by the Digital Document Services team.

Office 365 Email Upgrade Troubleshooting

by Jason Hernandez I • Updated 2016-09-27 05:00:50

This will help you with any problems you may have during the email migration.

SLA - IRT Desktop

by Anthony Zepeda • Updated 2016-07-26 16:04:34

Desktop support is the support group within IRT that is responsible classroom technology, office workstations, office printers, IRT computer images, etc. Desktop Support does quite a lot in practice, but primarily the functions listed below.

Fees and Payments

by Matthew Mills • Updated 2016-09-27 05:00:41

Common Questions about Fees and Payments in the My Sac State Portal.

How to Enable Silverlight for Team Dynamix in Chrome 42

by Daniel Baptista • Updated 2016-09-27 04:59:57

Team Dynamix is project management software. Unfortunately the latest update of Chrome disallows users to launch Team Dynamix. This KB will solve that issue.

IRT 411 Report Instructions

by Matthew Mills • Updated 2016-09-27 04:55:52

The IRT 411 Report is used to record and track outages and degradations of services that we support.

Install IBM SPSS 24 for PC

by Long Lim • Updated 2016-09-27 04:59:57

SPSS Statistics is a software package used for statistical analysis. This article provides instructions for installing and licensing SPSS on your device or desktop and details system requirements for using SPSS.

Service Desk Services - Automatic Test Scanning (ATS) FAQ

by Padraic Hagerty • Updated 2016-09-27 05:00:10

This article contains frequently asked questions regarding the test and faculty evaluation scanning service offered at the IRT Service Desk.

Installing staff/faculty Xerox print drivers (Mac OS X)

by Long Lim • Updated 2016-09-27 05:00:06

This article provides instructions for setting up a network printer for Mac on SacPrint2.

8065.0 - Data Classification Standard

by Will Sykes • Updated 2016-09-27 05:00:57

The California State University defines three levels of data sensitivity, Level 1 (Confidential), Level 2 (Internal Use), and Level 3 (General), and has associated graduated levels of safeguards afforded to the level of sensitivity.

Campus Printing

by Padraic Hagerty • Updated 2016-09-27 05:00:07

This article contains frequently asked questions regarding the campus-wide printing system, PrintSmart.

Link to Classroom Streams and Recordings

by Ed Ruiz • Updated 2016-09-27 05:00:34

Whether it's a live stream or a video on-demand, Mediasite videos can be added to any content page in SacCT. This can be done on an existing page, or a newly created content page.

Voicemail FAQ

by Padraic Hagerty • Updated 2016-09-27 05:00:46

This article contains frequently asked questions regarding the voicemail system (CallXpress) used by all of the phones on campus.

University Data Warehouse: Reporting

by Long Lim • Updated 2016-09-27 05:01:06

The University Data Warehouse reporting environment provides operational reports and data from across the university, with the goal of offering a "single version of the truth." This is self-service resource that offers near real-time data for reporting, planning, analytics and decision-making.

Personal Information

by Matthew Mills • Updated 2016-09-27 05:00:41

Common questions about Personal Information in the My Sac State portal.

How to connect to SacVPN

by Long Lim • Updated 2016-09-27 04:59:21

SacVPN is the university's virtual private network (VPN). This article provides instruction on how to access SacVPN.

Changing the Outlook 2007 Authentication Method

by Long Lim • Updated 2016-09-27 05:00:54

This article provides instructions for authenticating to campus mail servers if you are using Outlook 2007.

8055.0 - Change Management Standard

by Will Sykes • Updated 2016-09-27 05:00:36

Change management refers to the process for controlling and maintaining security when changes are made to the configuration or operation of a device or application. All changes and additions must be made using an orderly process that carefully considers possible security compromises that may be introduced.

Waiting Lists

by Matthew Mills • Updated 2016-09-27 05:00:45

Common Questions about Waiting Lists in My Sac State portal.

About ServiceNow

by Thoa Nguyen • Updated 2016-08-17 10:32:07

This article describes what ServiceNow is and who can access it.

Captioning Mediasite Videos

by Coleton Buehler • Updated 2016-09-27 04:58:55

This article provides instructions on how to caption videos within Mediasite.

Password Expiration

by Gregory Guzman • Updated 2016-06-27 16:12:28

Passwords expire yearly and must be changed via Password Manager.

Incident Email Error - Users with active incident tickets receiving unrelated notifications

by Long Lim • Updated 2016-09-27 04:59:21

This article provides details on a ServiceNow email notificaiton error and instructions on how to filter out and remove these notifications from your inbox. Please disregard or delete these notifications if you have received them.

Add Links to Files on Your Personal Webpage

by Gregory Guzman • Updated 2016-09-27 04:55:48

Webpages can be used for hosting various files.

Set up email in Outlook for Windows

by Thoa Nguyen • Updated 2016-09-27 05:00:49

This article provides instructions for setting up your SacLink email account in Microsoft Outlook.

Accessing reports in Telesoft call accounting system

by Coleton Buehler • Updated 2016-09-27 05:00:52

This article provides instructions on accessing reports within the Telesoft call accounting system.

SCCM Missing Drivers

by Steve Jones • Updated 2016-08-25 14:00:57

SCCM requires drivers be imported to support each model of PC. For our SCCM driver management, we will be importing only necessary drivers to avoid driver bloat. This describes the process for collecting information on missing drivers.

Listserv: Bulk add or remove subscribers

by Jose Gaytan • Updated 2016-09-27 05:00:48

Through the Listerv web portal, you have the ability to add or remove list subscribers in bulk. This option is useful if you are trying to manage a large number of subscribers at one point.

8060.0 - Access Control Standard

by Will Sykes • Updated 2016-09-27 05:00:52

The Access Control Standard the the technical implementation of the CO access control policy, and establishes the means by which access to confidential information will be limited only to authorized users and those who need such access to complete their work as a faculty member, staff member, or student.

Request a system vulnerability report

by Will Sykes • Updated 2016-09-27 05:01:04

A detailed vulnerability report will be provided for system(s) that you own or maintain. This is based on our normal monthly scans unless otherwise requested.

Campus Information Technology Consultants (ITC)

by Padraic Hagerty • Updated 2016-09-02 16:22:31

Information Technology Consultants (ITCs) serve as the primary support for department or college IT needs and support for staff and faculty.

How to install and use Respondus LockDown Browser

by Daniel Baptista • Updated 2016-09-27 04:57:10

A guide on how to install and use the Respondus LockDown Browser

Identity Finder Information and Overview

by Adam Cook • Updated 2016-09-27 05:00:55

This article provides information about the Identity Finder application, which is a tool provided to all faculty and staff to help protect student and other sensitive data.

Accessing OnBase from a University Owned Workstation or Laptop

by Greg Porter • Updated 2016-09-27 05:00:00

The article will provide inforamtion on how to Access OnBase from a University Owned Workstation or Laptop

Microsoft Lync for Mac - Sign In Settings

by Gregory Guzman • Updated 2016-09-27 04:55:50

Users are not able to sign in after installing Microsoft Lync because additional configuration settings are required.

Skillport FAQ

by Long Lim • Updated 2016-09-27 05:00:16

This article answers frequently asked questions relating to Skillport.

8070.0 - Application Development Standard

by Will Sykes • Updated 2016-09-27 05:00:17

All application and web development involving handling of wither Level 1 and 2 data or access to data from off-campus must be in compliance with the following standards and procedures. All contracts for services involving application and web development involving either handling of Level 1 and 2 data or access to data from off-campus must also comply, prior to completion of initial contracting. All application and web developers are encouraged to consult with the Information Security Office prior to beginning such web or application development or contracting. Applications and websites handling Level 1 data may not be deployed prior to approval by the Information Security Officer.

Wireless Setup for Mobile Devices

by Ian Watts-Willis • Updated 2016-09-27 04:57:15

This article goes over the steps required to connect mobile devices to the SacLinkSecure wireless network.

Passphrases

by Matthew Mills • Updated 2016-09-27 05:00:56

Setting up a Passphrase can help you secure your information better and is usually easier to remember that a cryptic password.

Accessing MyCloud & the Grad App from off campus (Mac OS X)

by Long Lim • Updated 2016-09-27 05:00:15

This article provides instructions for accessing the Grad App from off campus on Mac OS X using Safari.

Hornet Hazard: Malicious Server Protection

by Long Lim • Updated 2016-09-27 04:57:05

This article provides information about Hornet Hazard, our campus DNS firewall, which protects you from websites hosted on potentially malicious/flagged servers.

Sharing your Outlook calendar

by Matthew Mills • Updated 2016-09-27 05:00:51

This article details steps for sharing your Outlook calendar with the campus and others in your department.

Faculty Evaluations

by Padraic Hagerty • Updated 2016-06-01 14:15:18

This article provides instructions for receiving, handling, and processing faculty evaluations.

Outlook keeps asking for credentials after recent password change

by Long Lim • Updated 2016-09-27 05:00:52

For some users who have recently reset their password, Outlook may continually prompt you to enter your password even after you've done so. This article provides steps to resolve the issue.

Email Attachment Limits

by Anthony Zepeda • Updated 2016-09-27 05:00:54

The University has a limit of 20MB on the size of attachments for emails.

CMS AdAstra

by Anthony Zepeda • Updated 2016-08-15 11:44:16

This is an auxiliary system which interfaces with CMS but may be supported elsewhere. Astra is located at http://astra.csus.edu.

Flash Update for Open SSL Vulnerability

by Jose Gaytan • Updated 2016-09-27 04:57:05

Due to a recent vulnerability with Adobe Flash products, the campus is patching all university owned faculty and staff computers with the latest Flash version.

8075.0 - Incident Response Standard

by Will Sykes • Updated 2016-09-27 05:01:00

Information security incidents involving criminal acts or actions that you feel pose an immediate threat to personal safety or the privacy of confidential data should be reported to the University Police at extension 86851 or by calling 911.

PrintSmart Locations

by Daisy Galvan • Updated 2016-09-27 05:00:06

SLA - Printing Services

by Matthew Mills • Updated 2016-06-01 10:59:23

This article is designed to delineate the areas of responsibility and define the expected levels of service for each step of a printing solutions workflow and life cycle.

Missing features in IBM SPSS 23 (Mac OS X)

by Long Lim • Updated 2016-09-27 04:57:10

This article provides information for fixing an issue where users are missing features on IBM SPSS 23 on Mac OS X.

Skillport: Update completion for LawRoom courses taken at another CSU

by Nethra Kumar • Updated 2016-09-27 05:00:59

This article provides instructions for updating your course training records for courses completed at another Caflironia State University campus.

Server Network Placement

by Jeff Williams • Updated 2016-09-27 05:00:55

The goal of security controls is ensuring a continual focus on support of access to education, excellence in teaching and learning, student success, and cost-effective administrative services at Sacramento State.

Record Audio and Videos Lectures Using Mediasite Desktop Recorder

by Jose Gaytan • Updated 2016-09-27 04:58:55

Mediasite Desktop Recorder is a desktop application for Windows and Mac OS X devices that allows you to record content and publish it to Mediasite.

Faculty and Staff Office 365 Email Upgrade

by Brad Grebitus • Updated 2016-09-27 05:00:54

Over the fall 2016 semester, Sac State faculty and staff email will be upgraded to more robust cloud-based email services hosted by Microsoft Office 365. During this time you may experience brief email outages. Depending on how you access your email you may have to update some settings. This page presents detailed information about the Sac State faculty and staff email upgrade.

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

by Long Lim • Updated 2016-09-27 05:00:20

This is a policy article providing information on the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which Sacramento State staff members are required to learn.

CARS OnBase - Submitting CFS/CMS Requests

by Long Lim • Updated 2016-09-27 05:01:04

The Common Access Request System (CARS) is a web-based form management and workflow client. With CARS, you will be able to electronically submit, view, and manage CMS and CFS security request forms. This article provides a tutorial on using CARS to submit these types of request.

IRT411 - degradation of University Reporting services on 2016-08-11 15:11:52

by Allan Crow • Updated 2016-09-27 05:00:33

Sac Vault Warehouse load failure in Advancement and Finance data marts.

8065.0 - Information Asset Management Supplemental Policy

by Adam Cook • Updated 2016-09-27 05:00:35

8040.0 - Managing Third Parties (Supplemental Policy)

by Adam Cook • Updated 2016-09-27 05:00:59

Print in color while using driver printing (PC)

by Chi Yang • Updated 2016-09-27 05:00:05

This article provides instuctions on how to print in color using driver print

Account Lockout Due to Excess Bad Password Attempts

by Anthony Zepeda • Updated 2016-08-20 18:08:54

A user's account is locked after 8 bad password attempts.

Keeping your Information Safe

by Matthew Mills • Updated 2016-09-27 05:00:20

8065.0 - Asset Management Standard

by Will Sykes • Updated 2016-09-27 05:00:34

Assets that are in scope are defined as workstations, servers, network infrastructure device, removable media, personal devices, device terminals, cabinet, safe, room, and physical and electronic storage.

Campus Phones FAQ

by Padraic Hagerty • Updated 2016-09-27 05:00:47

This article contains frequently asked questions regarding the Avaya phones used in every office throughout the campus.

Exchange: Clearing email space and quota limits

by Daisy Galvan • Updated 2016-09-21 11:39:14

Quota for users with mailboxes on premises (Most Faculty and Staff) have a default quota of 5GB. Students or users on Office 365 have a quota of 25GB. See the table below for strategies to reduce mailbox size.

PCI Assessments Follow-Up and Training

by Long Lim • Updated 2016-09-27 05:00:56

This articles provides documentation, templates, and guides for PCI asessment and training.

My Sac State

by Padraic Hagerty • Updated 2016-09-12 14:52:21

My Sac State is the campus portal used by students, faculty, and staff, essentially operating as a hub for campus services.

ServiceNow: Assigning Tags to Incidents and Other Records

by Long Lim • Updated 2016-06-23 08:47:24

ServiceNow tags allow you to easily group and organize records (e.g. incients, request items, problems, knowledge articles, etc.). This article provides details on how add, use, and share your tags.

ServiceNow Upgrade (Fuji)

by Long Lim • Updated 2016-09-27 04:59:59

ServiceNow will be upgraded to its most recent release (Fuji) this Friday at 5:00 PM. This upgrade will introduce a host of changes to the platform along with additional new features. Please browse through the links provided in this article for an overview of some of these features and associated changelogs.

8000.0 - Introduction and Scope Supplemental Policy

by Long Lim • Updated 2016-09-27 05:00:36

Windows 10 Mail: Add your SacLink email and Outlook calendar

by Coleton Buehler • Updated 2016-09-27 05:00:50

With Windows 10, students have the ability to add their SacLink account email and calendar to the Windows 10 email and calendar app.

Uploading Existing Videos to Mediasite

by Nethra Kumar • Updated 2016-09-27 05:00:00

This article provides instructions for uploading existing videos to Mediasite.

CARS OnBase - Submitting CFS/CMS Requests for POI

by Thoa Nguyen • Updated 2016-09-27 05:00:58

This article provides instructions on submitting CARS requests for POI staff/auxiliary staff access to CMS and CFS.

Consolidated Finance System (CFS)

by Padraic Hagerty • Updated 2016-09-27 04:59:58

This article contains frequently asked questions regarding various issues that may arise while using CFS.

SLA - Wireless Configuration

by Brad Grebitus • Updated 2016-07-28 08:32:25

A Service Level Agreement is an agreement between the service providers and the customers or other service providers. SLAs commonly include segments to address: a definition of services, performance measurement, problem management, customer duties, warranties, disaster recovery, termination of agreement. In this knowledge base we want to use SLAs to help inform the campus what services are being provided and how to interface with the departments to get the service. This is a template for creating an SLA for the knowledge base, it is only a recommendation, you can change it to suit your specific service or customer base. In this example we will use "Automatic Test Scanning" for the service.

PrintSmart AirPrint

by Matthew Mills • Updated 2016-09-27 05:01:56

The student printing service PrintSmart is now availabel via AirPrint.

Logging into MyCloud

by Long Lim • Updated 2016-09-27 05:00:43

MyCloud is a virtual computer service offered to all faculty, staff, and students. Through MyCloud, you can access common applications installed on campus lab and work machines.

Web Server Migration Information

by Thoa Nguyen • Updated 2016-09-27 05:01:07

Microsoft no longer support Windows 2003 with updates and security patches. Our Campus Web Server will be upgraded to the newest version on July 13th, 2015.

Technical Questions

by Matthew Mills • Updated 2016-09-27 05:00:12

This article provides answers for frequently asked questions regarding the My Sac State web portal.

Xerox Cost Breakdown

by Matthew Mills • Updated 2016-06-01 11:01:25

A list of options from the Xerox SOW

Citrix

by Gregory Guzman • Updated 2016-09-25 18:43:44

Citrix is an Application Virtualization system branded as "mycloud." It is used to deliver either individual applications over a network, or an entire virtual desktop. The primary advantage of virtual computing is a consistent, mobile computing environment that can be accessed from anywhere with an internet connection. This virtual setup means that users can move seamlessly from a computer at their office workstation to a computer off campus and access the same computing environment, including all of the same programs and files.

Equipment Checkout

by Padraic Hagerty • Updated 2016-09-27 05:00:12

This article contains frequently asked questions regarding laptops and other equipment that faculty, staff, and students can check out.

8035.0 - Information Security Awareness and Training

by Adam Cook • Updated 2016-09-27 05:01:01

8020.0 - Data Authoriziation Standard

by Will Sykes • Updated 2016-09-27 05:00:17

Sacramento State retains ownership or stewardship of all campus data and reserves the right to limit access to this information and to use appropriate means to safeguard this information. In particular, all Level 1 and Level 2 data (see Data Classification Standard) must be released and handled in a manner authorized by valid data owners/managers. The following steps describe the process that must be followed when requesting authorization to use Level 1 and/or Level 2 data outside the campus data owner/manager's control.

Outlook: Allow a delegate to manage email and calendars for generic/deparmtent accounts

by Anthony Zepeda • Updated 2016-09-27 05:00:55

A delegate can help manage the email and calendar by receiving and responding to messages, requests, and respones for a generic/department SacLink account. Delegates can also be authorized to read, create, or change items in that inbox. This article provides instructions for adding delegates.

Student Email

by Padraic Hagerty • Updated 2016-09-27 05:00:54

This article contains frequently asked questions regarding the email service made available to all students enrolled at Sac State.

Compliance Information for Sacramento State Payment Card Industry (PCI)

by Long Lim • Updated 2016-09-27 05:00:59

This article provides compliance information for vendors or business entities who process credit cards at Sacramento State.

Checking your campus directory information

by Matthew Mills • Updated 2016-09-27 04:57:15

This article provides information on checking and verifying your campus directory information and if necessary, submitting a directory update request.

Accessing OnBase from a Personal Workstation or Laptop

by Greg Porter • Updated 2016-09-27 04:59:57

This article outlines ne how to access OnBase from a personal workstation or laptop.

8075.0 - Information Security Incident Management

by Adam Cook • Updated 2016-09-27 05:00:56

My Sac State Messages

by Matthew Mills • Updated 2016-09-27 05:00:12

Common questions about Messaging in My Sac State Portal.

Password Resets

by Anthony Zepeda • Updated 2016-09-19 16:08:46

How to resolve SacLink Secure connection issues on Windows 8 and 10

by Coleton Buehler • Updated 2016-09-27 04:59:21

This article provides instructions on resolving basic SacLink Secure network connection issues on Windows 8 and Windows 10. If you are experiencing this issue, this is a good initial step to take.

Vulnerability Scanning Procedures and Guidelines

by Nethra Kumar • Updated 2016-09-27 05:01:05

To provide a common set of methodologies and requirements to standardize vulnerability scans on campus systems, applications, and networking infrastructure.

8005.0 - Policy Management

by Adam Cook • Updated 2016-09-27 05:01:00

Clets Public Safety Computers + Printer (3 Total)

by Victor Almquist • Updated 2016-08-26 11:36:00

Clets Publis Safety Settings

My Sac State Outage (Resolved 9/8/2015)

by Long Lim • Updated 2016-09-27 04:57:05

The My Sac State web portal has been restored. This article contains information about this outage and potential workarounds.

SLA - IRT Data Center

by Anthony Zepeda • Updated 2016-06-01 11:02:53

Systems Support/Data Center is the broad group that manages, supports, and designs Sac State's information systems.

Style Guide - Known Issue/Solution Articles

by Cristina Midrigan • Updated 2016-09-14 09:58:40

This article provides the outline/style guide for writing Known Issue articles.

Request High Risk Workstation controls

by Jagan Pandarinathan • Updated 2016-09-27 05:01:05

Request that additional restrictive procedures and technical controls be imposed on a workstation in order to decrease the workstation's exposure to data loss and malicious software.

How to install Statgraphics

by Jonathan Patton • Updated 2016-09-27 04:59:57

Statgraphics is a statistics package that performs and explains basic and advanced statistical functions. This article details instructions on how to install Statgraphics.

CMS Student Administration

by Padraic Hagerty • Updated 2016-09-27 05:00:00

This article contains frequently asked questions regarding various issues that may arise while using the CMS Student Administration service.

Technology Learning Center (TLC)

by Padraic Hagerty • Updated 2016-09-27 05:00:47

This article contains frequently asked questions regarding the Technology Learning Center located in the Academic Information Resource Center (AIRC) 2012.

Using the View Sonic Touch Screen Display in Smart Classrooms

by Long Lim • Updated 2016-09-27 05:00:15

This article provides documentation for using the View Sonic Touch Screen dispaly in smart classrooms.

Automatic Test Scanning (ATS) FAQ

by Stephanie Yasay • Updated 2016-09-27 04:53:40

IRT provides a Automatic Test Scanning (ATS) service for faculty and staff members. With this service, scantron exam forms are scanned, scored, and provided with detailed analytics, in addition to their raw scores.

8045.0 - Network Security Standard

by Will Sykes • Updated 2016-09-27 05:01:00

The campus network is critical in supporting the mission of the University and campus standards are imposed to ensure the availability, integrity and confidentiality of network services.

Email Troubleshooting

by Daisy Galvan • Updated 2016-09-17 14:59:00

Outlook Troubleshooting

Xythos: How to upload and share files

by Ali Iqbal • Updated 2016-09-27 05:01:08

This article provides information on using Xythos to upload and securely share files.

Request data exchange between business areas

by Jeff Williams • Updated 2016-09-27 05:01:00

Coordinate the authorization and implementation for system-to-system data flow and/or storage.

Sac State Mobile App

by Long Lim • Updated 2016-09-27 05:00:47

The Sac State mobile app allows students to enroll and courses, view SacCT, view the campus map, and other campus related functions.

8065.0 - Disposal of Protected Data Standard

by Will Sykes • Updated 2016-09-27 05:00:57

All confidential data stored on computers or other devices must be properly disposed of and/or protected when computers and devices are removed from service and/or re-purposed. The disposal or repurposing process must identify all Level 1 and Level 2 data present, utilize the disposal and repurposing processes indicated below, log the disposal and repurposing process, and make logs available for review by the ISO or his designee(s). All disposed computers and other devices must be certified to be free of level 1 and level 2 data, prior to disposal.

Phishing Information and Awareness Training

by Matthew Mills • Updated 2016-09-27 05:00:35

No reputable institution will ask you to submit your login, password, or credit card information through email or a link in email. Clicking on the links in the message may lead to deceptive websites designed to look like a legitimate site, or may link to websites that infect your computer with viruses and other malicious software. Delete suspicious messages immediately. Do not click on any links in the message. Do not open any attachments, as they may contain viruses or other malware.

Create email signatures in Outlook

by Matthew Mills • Updated 2016-09-27 05:00:50

Email signatures are used to provide information to people you communicate with. This article provides basic instructions for adding or changing your email signature.

Create email inbox rules in Microsoft Outlook

by Long Lim • Updated 2016-09-27 05:00:51

A rule is an action that Microsoft Outlook runs automatically on incoming or outgoing messages, based on conditions that you have specified. You can use rules to manage how Outlook treats incoming messages.

Accessible Instructional Materials - University Policy

by Padraic Hagerty • Updated 2016-09-27 05:00:43

This article contains frequently asked questions regarding the University's policies on the accessibility of information technology resources and services.

SacLink Guest and Special Purpose Accounts

by Ian Watts-Willis • Updated 2016-09-27 05:00:05

This article contains information about Guest and Special Purpose account types. Commonly asked questions are discussed.

Email Management

by Matthew Mills • Updated 2016-09-27 05:00:46

Computer Refresh Program Overview

by Matthew Mills • Updated 2016-09-27 05:00:43

The Computer Refresh Program is a university wide initiative designed to ensure that faculty and staff will perform work on current and reliable computer technology.

SacLink Accounts for New Employees

by Long Lim • Updated 2016-09-27 04:57:13

All university employees must register for a SacLink account. Your account is your electronic identity and will give you access to university resources.

Mangaging and configuring your Avaya voicemail mailbox

by Long Lim • Updated 2016-09-27 05:00:42

This article contains instructions for accessing, listening to, recording, and manging your voicemail settings from your Avaya campus phone.

8020.0 - Information Security Risk Management Supplemental Policy

by Long Lim • Updated 2016-09-27 05:00:19

Campus Wireless Network FAQ

by Padraic Hagerty • Updated 2016-09-27 04:55:52

This article contains frequently asked questions regarding the wireless network that is available to everyone on campus.

SLA - Template Service Level Agreement

by Matthew Mills • Updated 2016-06-01 11:13:41

A Service Level Agreement is an agreement between the service providers and the customers or other service providers. SLAs commonly include segments to address: a definition of services, performance measurement, problem management, customer duties, warranties, disaster recovery, termination of agreement. In this knowledge base we want to use SLAs to help inform the campus what services are being provided and how to interface with the departments to get the service. This is a template for creating an SLA for the knowledge base, it is only a recommendation, you can change it to suit your specific service or customer base. In this example we will use "Automatic Test Scanning" for the service.

Quick Tips on Information Security Best Practices

by Matthew Mills • Updated 2016-09-27 05:00:17

Information security is everyone's responsibility. If we all do our part, we may be able to lessen the risks to campus data and computing resources. Here are seven practices you can follow to better protect yourself and the University.

8055.0 - Change Control

by Adam Cook • Updated 2016-09-27 05:00:21

Copyright Law - Music and File Sharing

by Matthew Mills • Updated 2016-09-27 05:00:35

What you need to know about sharing music, movies, and more. There can be grave consequences for those who engage in illegal sharing of copyrighted material. This FAQ is meant to help you understand what is legal and what isn't.

Resolve DNS related WiFi issues

by Chi Yang • Updated 2016-09-27 04:55:51

DNS isues may prevent some users from connecting to the campus wireless network. This article provides potential fixes for such issues.

Allowing access to MyCloud in Firefox 40.0+

by Jizelle Ojeda • Updated 2016-09-27 05:00:44

Some Firefox users are unable to launch the MyCloud Virtual Desktop using Firefox. To use Firefox, you will need to modify your plug-in settings.

Troubleshooting poor wireless range/signal wireless connection issues for Windows PC devices.

by Coleton Buehler • Updated 2016-09-27 04:55:51

This article provides steps for troubleshooting poor wireless range/signal wireless issues on your Windows PC device.

Sharing a My Mediasite link on Blackboard

by Long Lim • Updated 2016-09-27 05:00:11

This article provides instructions for sharing your My Mediasite link in SacCT.

8065.S02 Information Security Data Classification

by Jose Gaytan • Updated 2016-09-27 05:00:52

This document describes the three levels of data classification that the University has adopted regarding the level of security placed on the particular types of information assets.The three levels described below are meant to be illustrative, and the list of examples of the types of data contained below is not exhaustive.Please note that this classification standard is not intended to be used to determine eligibility of requests for information under the California Public Records Act or HEERA.These requests should be analyzed by the appropriate legal counsel or administrator.

Jack Activation

by Padraic Hagerty • Updated 2016-09-27 04:55:51

This article contains frequently asked questions regarding the activation of network jacks that are located in every building on campus.

Download and Install Office 365 (Windows PC)

by Jose Gaytan • Updated 2016-09-27 04:57:07

This article provides instructions for downloading and installing Office 365 on your Windows PC device.

Recover deleted documents from department scan folders

by Long Lim • Updated 2016-09-27 05:00:05

All scan folder documents are automatically deleted after two weeks and should be transferred to another location. Scan folder file backups are stored for 28 days Once this duration has expired, it is permanently deleted and cannot be retreieved under any condition.

Financial Aid

by Matthew Mills • Updated 2016-09-27 05:00:44

Common Questions about Financial Aid on My Sac State Portal.

Office 365 Email Set Up on Smartphone and Mobile Devices

by Long Lim • Updated 2016-09-27 05:00:45

This article provides instructions that you can use to add your Office 365 email to your smartphone or mobie device.

Service Desk Services - General

by Padraic Hagerty • Updated 2016-09-27 05:00:45

This article contains frequently asked questions regarding the services that are offered at the IRT Service Desk.

Fix for CMS/CFS and Internet Explorer Compatibility View

by Steve Jones • Updated 2016-09-27 04:55:49

Recent upgrades to CMS and CFS have introduced a problem loading pages in Internet Explorer if compatibility view is turned on.

Deleting emails from Office 365

by Jose Gaytan • Updated 2016-09-27 05:00:46

Lists of different steps to delete Inbox E-Mails.

Process preserved data in support of e-Discovery

by Jagan Pandarinathan • Updated 2016-09-27 05:00:36

Processing preserved data at the direction of University Counsel and Human Resources.

Class Lists and Teaching Schedules

by Matthew Mills • Updated 2016-09-27 05:00:12

Common Questions about Class Lists and Teaching Schedules in My Sac State Portal.

Style Guide - How To articles

by Long Lim • Updated 2016-09-14 09:46:42

How should I format or structure an How-To Guide? This article details the "style" that you should use for writing a How To article.

How to Launch Citrix From Chrome

by Daniel Baptista • Updated 2016-09-27 04:57:09

These instructions are to install the Citrix Receiver on your Windows computer while using a Chrome browser.

8060.0 - Access Control Supplemental Policy

by Adam Cook • Updated 2016-09-27 05:00:56

How do I clear my Java cache

by Zachery Mendoza • Updated 2016-09-27 04:57:10

This article explains how to clear your Java cache. Clearing your Java cache forces your browser to load the latest version of Java content in web pages and programs. This may resolve some issues in SacCT or Collaborate.

Video Streaming Services

by Padraic Hagerty • Updated 2016-09-27 04:55:47

This article contains frequently asked questions regarding the video streaming services offered by the university.

SacLink Passwords

by Padraic Hagerty • Updated 2016-09-27 04:55:49

This article contains frequently asked questions regarding the creation and usage of SacLink passwords.

Copy, secure print, and scan on Xerox Multifunction Printers

by Long Lim • Updated 2016-09-27 05:00:10

This article is a quick guide for copying, scanning, and secure printing your Xerox Multifunction Printer.

Create a shortcut to a department scan folder

by Long Lim • Updated 2016-09-27 05:00:09

With secure scanning, your documents can be scanned to a PDF file that is then added to your designated department scan folder.

Archive Outlook email messages on your computer

by Chi Yang • Updated 2016-09-27 05:00:49

It may be helpful to archive email messages on your computer for long-term storage or if you are low on email storage quota.

Lync for Mac Sign-in Fails Repeatedly on OS X 10.10+

by Thoa Nguyen • Updated 2016-09-27 04:55:50

There is a current issue with Lync for Mac users being sign in if they are on Mac OS X 10.10 (Yosemite) or above. This article provides potential fix to this issue.

PrintSmart Overview

by Anthony Zepeda • Updated 2016-09-22 14:13:10

The printing system for students that the university uses is called PrintSmart. PrintSmart is a campus-wide system that allows you to send a printing job to a master print-queue that is accessible from any one of the many print stations on campus. We are also responsible for submitting requests for printer setups for faculty and staff.

Submitting Final Grades after Grading Deadline

by Nicholas Myers • Updated 2016-09-27 05:00:10

Every semester, the Registrar's office posts a final deadline for faculty to submit their grades for posting. Occasionally, faculty members miss this deadline; however, The Registrar's office has outlined a procedure to follow in the event of a missed deadline.

Enable duplex printing (double-sided) printing on PrintSmart devices

by Jose Gaytan • Updated 2016-09-27 05:00:09

Enabling duplex printing allows you to automatically print your documents double-sided.

Exchange: Email Server Information

by Stephanie Yasay • Updated 2016-09-19 09:36:17

This article lists server information for desktop email client set up and student support policy.

Keep valid email from going to the Outlook junk folder

by Jose Gaytan • Updated 2016-09-27 05:00:55

In some circumstances, valid email can be automatically moved to the junk folder of your SacLink email inbox. This article provides instructions on how to change your filter settings so that this does not occur.

ServiceNow: Creating Custom Applications

by Long Lim • Updated 2016-09-27 04:59:20

With ServiceNow, you can create custom applications for your business needs. These applications may allow you to perform structured work or simply serve as a data repository. This article outlines the basics of how to get started.

ServiceNow: UI16 - Application Navigator

by Long Lim • Updated 2016-06-17 11:07:51

The ServiceNow Application Navigator has received significant changes in UI16. This article provides an overview of these changes and other additional features.

Unable to access SacLink email on Chromebook

by Long Lim • Updated 2016-09-27 05:00:45

Some Chromebook users report that they are receiving an "HTTP 400 - Bad Request (Request Header too long)" error message when trying to access their email via their My Sac State portal or portal.office.com. This article provides instructions for resolving this.

Hard Drive Wipe/Format Procedure

by Zachery Mendoza • Updated 2016-08-02 10:52:46

Upon recieving hard drives that need to be reformatted or wiped the following procedure will be followed by IRT Computer Refresh.

Requestion Entry Access for New Fiscal Year 2016/2017

by Coleton Buehler • Updated 2016-09-27 04:55:53

This article provides information on when Requsition Entry Access will be available again for the 2016/2017 fiscal year.

Microsoft Office 365 Support and Recovery Assistant

by Chi Yang • Updated 2016-09-27 05:01:08

You can resolve common Office issues using the Office 365 Support and Recovery Assistant. Users have to download and install the tool on the computer where the problem occurred.

SacSend - Internal Administration and Management

by Anthony Zepeda • Updated 2016-08-10 08:41:53

SacSend is an application that sends email messages to specific groups. Faculty, Chairs, Deans, and Vice Presidents can use SacSend to communicate messages within a familiar interface.

Break, Separation or Change of Employment

by Jeff Williams • Updated 2016-09-06 07:49:45

If an employee has a break, separation or change of employment IRT may be contacted to help restore business processes. While MPPs are asked to work with employees before the leave to transfer data and setup email this may not always be successful.

Managing Identity Finder search results

by Long Lim • Updated 2016-09-27 05:01:02

This article provides instructions for managing your Identity Finder search results and handling any found Level 1 data.

Accessing MyCloud & the Grad App from off campus (Internet Explorer)

by Long Lim • Updated 2016-09-27 05:00:10

This article provides instructions for accessing the Grad App from off campus.

Available Software

by Daisy Galvan • Updated 2016-09-27 04:57:09

Server Request

by Padraic Hagerty • Updated 2016-09-27 05:00:39

This article contains frequently asked questions regarding the process used for requesting a server.

CMS Human Resources

by Padraic Hagerty • Updated 2016-09-27 04:59:57

This article contains frequently asked questions regarding various issues that may arise while using the CMS Human Resources service.

Adding faculty to the Instructor/Advisor Table in CMS.

by Thoa Nguyen • Updated 2016-09-27 05:00:00

Department Schedulers can add new faculty members to the Instructor Advisor Table as long as they have an EmplID. The Instructor Advisor Table can be updated without the need for an Approved Contract in the system. For returning Faculty members there shouldn't be any change if they are already in the Instructor Advisor Table and provided they are returning to the same department.

ServiceNow: Publishing and Sharing Applications

by Long Lim • Updated 2016-09-27 04:55:46

When your application is complete, you can publish and deploy it via the ServiceNow Application Repository.

Listesrv: Requesting your own Listserv

by Long Lim • Updated 2016-09-27 05:00:54

This article provides information on how to request and manage your listserv, which is a mailing list allowing you to email a group of individuals or users (also known as subscribers) collectively. Groups are often formed around a common interest, such as a student organization or class. As offered, listservs allow faculty, staff, and students to manage mass communications.

SacLink Accounts FAQ

by Ian Watts-Willis • Updated 2016-09-27 04:59:21

Your SacLink account is your electronic identity and allows you to access university services. All student, faculty, and staff are automatically eligible for accounts. This article contains answers for frequently asked questions about SacLink accounts.

Anti-virus and Anti-malware

by Padraic Hagerty • Updated 2016-09-27 05:00:35

This article contains frequently asked questions regarding viruses and malware that can afflict computers.

Downloading videos from Mediasite

by Coleton Buehler • Updated 2016-09-27 05:00:04

Mediasite allows you to download your own video content from My Mediasite. This article provides articles for doing so.

Create inbox rules in Office 365 email

by Nicholas Myers • Updated 2016-09-27 05:00:46

Occasionally, users will receive emails they do not want to see or have to delete by hand. This article outlines the process of creating an inbox rule for Students in the Office 365 Web Application.

Emeritus SacLink Account Request Information

by Long Lim • Updated 2016-09-27 05:00:37

This article provides information on requesting a SacLink account if you an emeritus faculty or staff. Upon retirement from the university, all eligible faculty or staff may retain their SacLink account.

Remote Desktop

by Padraic Hagerty • Updated 2016-06-01 11:18:10

Remote Desktop can refer to Remote Desktop Services, for use on Windows PCs. Or for some other remote desktop technology, such as Apple's remote desktop product, VNC, or other web based remote desktop software.

Request a scan for Level 1 data using Identity Finder

by Jagan Pandarinathan • Updated 2016-09-27 05:00:35

Locate Leve 1 data on your systems by requesting an on-demand Identity Finder scan and report. Reports of found Level 1 data will be sent to either the requestor or user for mitigation of artifacts.

Computer Incident Management Plan

by David Crawford • Updated 2016-09-27 05:00:57

To provide direction to Sacramento State managers and members on the process by which computer security incidents are handled and managed within existing CSUS direction.

DDS Xerox Device Cost List

by Matthew Mills • Updated 2016-09-27 05:00:07

The list of available Xerox devices for the Digital Document Services PCS and Optimized programs

Recording Video with Desktop Recorder

by Coleton Buehler • Updated 2016-09-27 05:00:00

This article provides instructions for recording video using the Mediasite Desktop Recorder (MDR).

Room Viewer Pro 8.4 Installation

by Victor Almquist • Updated 2015-07-10 09:16:09

8050.0 - Configuration Management

by Adam Cook • Updated 2016-09-27 05:00:58

Zoom at Sacramento State

by Brad Grebitus • Updated 2016-09-27 05:00:42

Zoom is a tool for video and audio conferencing and collaboration.

8020.0 - Risk Management Standard

by Will Sykes • Updated 2016-09-27 05:00:17

This standards document is to outline the processes by which information security risk management is conducted at Sacramento State.

Requesting permission to access an OnBase Application

by Greg Porter • Updated 2016-09-27 05:01:06

This article provides instructions on how to request access to an OnBase Application

Student Records

by Matthew Mills • Updated 2016-09-27 05:00:47

Common questions about Student Records in My Sac State portal.

Enable and upload files to your personal webpage

by Long Lim • Updated 2016-09-27 04:59:56

This article provides instructions on how to enable and upload files to your personal webpage.

Xythos: How to create and manage a dropbox

by Ali Iqbal • Updated 2016-09-27 05:01:07

This article provides information on managing your Xythos Dropbox access list and notifications.

Unable to add attachments in Outlook Webmail through Chrome

by Long Lim • Updated 2016-09-27 05:00:46

This article provides information on a known issue in which users are unable to add attachments using Outlook Web Access (OWA), also known as webmail, in Chrome.

KACE Campus Software Patching

by Steve Jones • Updated 2016-09-27 04:53:44

Description of the software and computer OS patching process.

IRT Inventory Management Procedures

by Brad Grebitus • Updated 2016-09-27 05:00:04

To establish standard practices for handling of, and acces to, IRT stockrooms hardware and consumables.

Employment Application Questions

by Matthew Mills • Updated 2016-09-27 04:59:59

Common Questions about Employment Application Questions in My Sac State Portal.

Install SPSS 23 on Microsoft Surface RT

by Chi Yang • Updated 2016-09-27 04:57:10

Microsoft Surface RT products are currently incompatible with SPSS 23. As a result, Surface RT users are unable to install SPSS 23.

Xythos (FAQ)

by Padraic Hagerty • Updated 2016-09-27 05:01:08

This article contains frequently asked questions regarding Xythos, which is Sac State's online file sharing software.

Secure Connection Failed Error in Firefox 37

by Long Lim • Updated 2016-09-27 04:55:50

This issue provides information on an incompatibility between Firefox 37 with CMS HR, CFS, and CMS Student Administration systems. This incompatibility may also affect users who are trying to access the Data Security & Privacy Training course.

Find missing emails in Outlook 365 Clutter folder

by Coleton Buehler • Updated 2016-09-27 05:00:21

if you believe that your account is not receiving mail from certain senders (i.e. your professor or student organization), it may be that they are being sent to your Clutter folder. This article provides instructions on changing your Clutter settings.

Download SacCT Gradable Activities

by Chi Yang • Updated 2016-09-27 05:00:34

This article provides links to instructions that will assist you in downloading and printing SacCT gradable activities.

Academic Advising

by Matthew Mills • Updated 2016-09-27 05:00:40

Common questions regarding Academic Advising access on the My Sac State portal.

Software Installation FAQ

by Padraic Hagerty • Updated 2016-09-27 04:57:09

This article contains frequently asked questions regarding the acquisition and patching of software at the university.

Magnification/zoom issue when accessing Peoplesoft pages

by Cristina Midrigan • Updated 2016-09-27 04:55:50

The view in the Student Center, Faculty Center, Employee Center, and other Peoplesoft pages cannot be zoomed out of when accessed via Safari on iOS.

Knowledge Base Style Guide

by Matthew Mills • Updated 2016-09-14 09:46:33

It is important to keep the formatting of our knowledge base documents consistent for the reader. This guide will describe the different formatting options using the WikiText markup and what we want to use that formatting for. This is a guide, so there is some flexibility, and if there is something that is missing or needs clarification please leave feedback.

Microsoft Office 365 FAQ

by Jose Gaytan • Updated 2016-09-27 05:01:09

Microsoft Office 365 is a collection of services allowing you to share assignments and collaborate with other students. Office 365 includes Office Online (Word, PowerPoint, Excel, and OneNote) and OneDrive storage space. This article provides answers to common Office 365 questions.

Reconfigure Outlook After the Office 365 Upgrade

by Thoa Nguyen • Updated 2016-09-27 05:00:51

You may need to reconfigure your Outlook email after the Office 365 ugprade. This article provides instructions on how to do so.

Request high priority CMS access

by Will Sykes • Updated 2016-09-27 05:01:03

Requesting urgent and time-sensitive PeopleSoft-Oracle (CMS/CFS) security requests. These requests will be followed up with a formal CARS request.

Clear your browser's cache and cookies

by Long Lim • Updated 2016-09-27 04:57:09

Cache is used as temporary storage location for web documents such as HTML pages, images, and other media files, to reduce loading times. Cookies are often used to store data about the user, such as login sessions, tracking information, etc. In some cases, old data that is stored in these files may cause issues with accessing or viewing online services that are frequently updated.

Remove personal email from university email list

by Chi Yang • Updated 2016-09-27 05:00:48

This guide will help student removes personal email from university email list.

Accessibility

by Joseph Youngblood • Updated 2016-07-19 17:38:38

The university has implemented a system-wide Accessible Technology Initiative (ATI) to ensure that each CSU campus follows federal and state laws regarding access to information and technology.

ServiceNow Fall 2016 (Tundra 1) Release Notes

by Nicholas Myers • Updated 2016-09-22 15:20:40

This KB article covers the IRT ServiceNow (SNow) group's weekly updates and lists all changes to the production instance for the Fall 2016 semester.

Outlook: Creating a meeting or appointment (Mac)

by Ali Iqbal • Updated 2016-09-27 05:00:16

This article provides steps for creating appointments and meetings in Outlook for Mac.

Assess Vendor, Vendor Service, or Vendor Contract

by Jagan Pandarinathan • Updated 2016-09-27 05:01:05

Conduct a vendor or contract service assessment. Identify Information Security issues and recommend changes.

ServiceNow Groups Overview

by Joseph Youngblood • Updated 2016-09-21 08:49:41

A list of all ServiceNow Groups

Faculty/Staff Email Information

by Padraic Hagerty • Updated 2016-09-27 05:00:16

This article contains frequently asked questions regarding the email service provided to every faculty and staff member at Sac State.

SacLink Password Manager

by Padraic Hagerty • Updated 2016-09-27 04:55:50

This article contains frequently asked questions regarding the usage of the SacLink Password Manager.

Accessibility Procurement FAQ

by Long Lim • Updated 2016-09-27 05:00:43

This article provides answers to commonly asked questions concerning the procurement process as it pertains to accessibility.

Unable to launch Skillport training while using Chrome

by Gregory Guzman • Updated 2016-09-27 05:00:11

Java applications have been disabled by default in the Chrome 42 update. This may cause an inability to launch certain Skillport online training courses that require Java. This article provides steps on how to re-enable Java applications in Chrome 42.

Litigation Hold Overview

by Adam Cook • Updated 2016-09-27 05:01:00

The law has long required all parties to preserve evidence that may be relevant to a dispute, even before a lawsuit is filed. Because much communication is now electronic, the courts have adapted the requirement to preserve evidence specifically to apply to electronic information. The courts have also ruled that the doctrine of "litigation holds" applies equally to electronic and hard copy information.

Zoom Audio Conference

by Long Lim • Updated 2016-09-27 05:00:13

With Zoom, you can create your own audio and video conferences. This article provides instructions for setting up and sharing your conference.

Set up email in Outlook for Mac

by Chi Yang • Updated 2016-09-27 05:00:53

This article provides instructions for adding your SacLink email to Outlook for Mac 2011 and 2016.

Accessible Electronic and Information Technology (E&IT)

by Joseph Youngblood • Updated 2016-09-27 04:53:47

The university is required to purchase E&IT products and services that conform to standards of Section 508 Procurement. Accessibility and Security reviews are required as part of the University's effort to comply with the state and federal laws that require campuses within the CSU system to meet accessibility and security guidelines.

Maximum Number of Email Recipients

by Anthony Zepeda • Updated 2016-09-27 05:00:47

The University has a limit of 250 recipients per e-mail.

SacFiles (U: Drive) - Installation

by Long Lim • Updated 2016-09-27 05:00:42

This contains instructions for setting up and accessing SacFiles on personal PCs.

Resolve staff or faculty CMS Access security issue

by Will Sykes • Updated 2016-09-27 05:00:18

If a staff or faculty user already is approved and granted access but it is not working, please submit a service ticket. Typically cause by upgrades or seasonal requirements. Resolve PeopleSoft-Oracle security related functional issues.

ListServ (FAQ)

by Padraic Hagerty • Updated 2016-09-27 05:00:53

This article contains frequently asked questions regarding the email distribution software available for use by campus organizations, classes, departments, committees, and other University groups.

ServiceNow: Visual Task Boards

by Matthew Mills • Updated 2016-06-01 14:08:47

With the ServiceNow upgrade to the Eureka release a new feature called Visual task boards is now available. Visual task boards offer a graphical and dynamic way to navigate lists and forms. They also provide a visual way for team members to collaborate and track their progress.

Sharing Mediasite Videos via SacCT, Email, or a Web Page

by Nethra Kumar • Updated 2016-09-27 04:55:47

This article provides instructions for sharing Mediasite videos online via email, SacCT, web pages, or Youtube.

Finding the status of all your Incidents and Requests

by Matthew Mills • Updated 2016-09-27 04:59:58

This document explains where to get self-service information on all of your requests and incidents using the ServiceNow portal.

Listserv: Removing subscribers through email commands

by Long Lim • Updated 2016-09-27 05:00:53

With simple email commands, you can remove subscribers from your listserv without accessing the listserv portal.

Learning Space Services: Computer Labs

by Long Lim • Updated 2016-09-27 05:00:15

This articles provides information about our campus Computer Lab service.

UberConference: General User Guide

by Long Lim • Updated 2016-09-27 05:00:48

UberConference is a free cloud-based conferencing system that is accessed through a mobile browser or desktop client. It allows real-time call control, audio/video conferencing, document and screen sharing, call recording, and dial-in access. This article provides instructions for using basic features in the free version of UberConference.

What is the Eduroam Network?

by Alexander Pease • Updated 2016-09-27 04:55:51

This article describes the eduroam network and provides instructions on connecting to it.

Connect to ShareLink Wireless

by Chi Yang • Updated 2016-09-27 05:01:01

This article provides instructions for connecting to ShareLink Wireless on your mobile device, laptop, or desktop device.

Smart Classroom Touch Panel Quick Guide

by Ed Ruiz • Updated 2016-09-27 05:00:34

Smart Classroom Instructions: TLP Pro 720T w/ Lecture Capture for Lib-53, AIRC 1010, and AIRC 1011.

8030.0 - Personnel Information Security Data Classification Standard

by Long Lim • Updated 2016-09-27 05:00:57

Sacramento State has classification levels that are referred to as level 1, level 2, and level 3 data. This article provides detailed descriptions and examples on what constitutes each data level.

Viewing, Assigning, and Submitting Grades

by Matthew Mills • Updated 2016-09-27 05:00:44

Common Questions about Grades in the My Sac State Portal

Open University SacCT Access

by Daisy Galvan • Updated 2016-09-27 05:00:32

The California State University, Sacramento, Open University program allows you to attend classes through the College of Continuing Education (CCE) on a space available basis. You can do so without having been formally admitted to the university. This article provides instructions on accessing SaCT / Blackboard for open university students.

Distribution Lists

by Anthony Zepeda • Updated 2016-06-01 14:06:32

A distribution list is created by the user on his/her account. The list is stored on the user's Exchange account so it is accessible from OWA. These lists are usually created for ad hoc purposes.

Listserv: Issuing common commands via email

by Jizelle Ojeda • Updated 2016-09-27 05:00:42

This article provides common email commands for managing your listserv. With these commands, you can do things like add or remove someone from your list,

SacFiles FAQ

by Padraic Hagerty • Updated 2016-09-27 05:00:40

This article contains frequently asked questions concerning SacFiles, the university's file storage service.

SLA (Desktop Support): Software/OS Installation

by Dung Truong • Updated 2016-08-22 15:12:37

Article providing details regarding service level agreements for software and OS installation requests.

Attach Files option keeps disappearing in Outlook 2013 and 2016

by Long Lim • Updated 2016-09-27 05:00:49

This articles provides a workaround for an issue in Outlook 2013 and 2016 where the "Attach Fille" drop-menu appears and disappears. This prevents attachments from being added.

Hornet Lounge

by Padraic Hagerty • Updated 2016-09-27 05:00:41

This article contains frequently asked questions regarding the Hornet Lounge study areas in the Academic Information Resource Center.

SacSend FAQ

by Padraic Hagerty • Updated 2016-09-27 05:00:49

This article contains frequently asked questions regarding SacSend, which is a web based email application that allows users to send emails to large groups of people easily.

Emergency Notification System (ENS)

by Joseph Youngblood • Updated 2016-07-14 10:18:27

Sacramento State's Emergency Notification System automates delivery of urgent announcements to faculty, students and staff. The system sends out text messages, phone calls and e-mail in the event of a critical situation that may cause harm or imminent danger. The alerts would only be used in the event of an emergency that threatened the safety of students, faculty, staff and visitors. You can read more about ENS [http://www.csus.edu/ens/ here].

Account Issues

by Matthew Mills • Updated 2016-09-27 05:00:44

Common Questions for people who are having trouble logging into My Sac State.

Data Security & Privacy Training Policy Update

by Chi Yang • Updated 2016-09-27 05:00:58

The process in which users sign and obtain the security training policy acknowledgement has changed. Instead of being presented with a pop-up window, the policy now appears in the same window.

The High Tech Center

by Long Lim • Updated 2016-09-27 05:00:39

The purpose of the High Tech Center is to determine the assistive computer technology that would best meet the needs of the individual student and offer instruction in the use of that technology. The High Tech Center is equipped with resources that offer computer access for students with disabilities. These resources expand to assist students with physical, visual, or learning disabilities. The High Tech Center also assists students that require auditory feedback, voice recognition, an adapted writing environment, or a combination of any of these resources.

Team Calendars

by Anthony Zepeda • Updated 2016-06-01 11:20:36

Team Calendars are created for staff/administrators automatically based on the reporting relationship data from CMS.

Registration and Class Search

by Matthew Mills • Updated 2016-09-27 05:00:44

Common questions about Registration and Class Search in My Sac State portal.

Installing Driver Printing for Mac OS X devices

by Long Lim • Updated 2016-09-27 05:00:06

This article provides instructions on installing PrintSmart driver printing. With driver printing, you can print directly from your Mac OS X device.

8030.0 - Personnel Information Security Supplemental Policy

by Adam Cook • Updated 2016-09-27 05:00:57

ServiceNow: Activity filter does not render Activity entries

by Long Lim • Updated 2016-06-17 11:07:17

This article provides information on an issue where the Activity filter in incident forms are not showing activities.

The Knowledge Base

by Matthew Mills • Updated 2016-09-27 04:55:53

The goal of the Knowledge Base is to provide you with an easy to search resource that contains knowledge captured, shared, and developed by the campus community as it relates to university technology. Think of it as a digital library, where instead of books and journals, you can find information on how to do things such as adding your SacLink email to your smart phone or connecting to Collaborate for your online class. The knowledge base serves to provide answers to your questions.

IRT Service Level Agreements (SLA)

by Matthew Mills • Updated 2016-09-27 05:00:21

Service level agreements (SLA) define the level of service that Information Resources & Technology (IRT) is expected to provide you. This article provides information about our standards, how we measure them, and how often we expect to meet them.

Faculty/Staff: Set up your SacLink email on smartphone and mobile devices

by Long Lim • Updated 2016-09-27 05:00:55

This article provides instruction for adding your staff or faculty SacLink email to your smartphone or mobile device.

Accessing OnBase & Grad App from Off Campus

by Greg Porter • Updated 2016-09-27 05:00:00

This article will provide instructions for Accessing OnBase from Off Campus.

Create and send meeting requests from Outlook (Windows PC)

by Jizelle Ojeda • Updated 2016-09-27 05:00:50

With Exchange, Outlook allows you to schedule meetings with others in your department or organization.

CallXpress Voice Mail System

by Chi Yang • Updated 2016-09-27 05:00:42

This guide covered the basic features available in the CallXpress Voice Mail System.

Request to collect and preserve data for an investigation or e-Discovery

by Jagan Pandarinathan • Updated 2016-09-27 05:01:04

Collection of data with preservation of integrity, under the direction of University Counsel and Human Resources.

8060.1 - Privileged Account Standard

by David Crawford • Updated 2016-09-27 05:00:18

This standards document is to clarify the role and practices of Domain Administrators and other privileged accounts.

Installing Driver Printing for Windows PCs

by Long Lim • Updated 2016-09-27 05:00:09

This article provides instructions on installing PrintSmart driver printing. With driver printing, you can print directly from your Windows PC device.

Installing faculty/staff Xerox print drivers (Windows PC)

by Long Lim • Updated 2016-09-27 05:00:06

To connect to your Xerox printer or multifunction device, please follow this guide to install the necessary print drivers.

Common Data Security & Privacy Training Issues

by Long Lim • Updated 2016-09-27 05:00:56

Users have reported various browser and system related issues regarding the online Skillport Data Security & Privacy Training (DSPT). This article details those issues and provides troubleshooting steps for resolving them.

Windows 10 Mail: Import and export SacLink email

by Thoa Nguyen • Updated 2016-09-27 05:00:47

This article provides instructions on importing and exporting your SacLink email messages for archival purposes.

ServiceNow: A Guide to Social IT

by Matthew Mills • Updated 2016-08-17 10:31:18

Social IT is a group of features that enhances the communication between customers, ITIL workers, and groups of people. The two major tools are the Chat features and the Live Feed features. These features are just another tool to help in those situations where we need to work and communicate at the same time.

Accessing MyCloud & the Grad App from off campus (Chrome)

by Long Lim • Updated 2016-09-27 05:00:16

This article provides instructions for accessing the Grad App from off campus using Chrome.

Connecting to Blackboard/SacCT Collaborate

by Alexander Pease • Updated 2016-09-27 05:00:15

Blackboard Collaborate is a live web conferencing application that combines video, audio, chat, presentation and sharing tools for use in live conferencing or interactive meetings. Collaborate can be accessed from a Public Session Schedule or from the built in Collaborate tool in SacCT courses.

Student Technology Center (STC)

by Padraic Hagerty • Updated 2016-09-27 05:00:45

This article contains frequently asked questions regarding the Student Technology Center located in the Academic Information Resource Center.

IT 101: The Saclink Account Rename Process

by Ian Watts-Willis • Updated 2016-09-22 11:29:56

This document details the Saclink account rename process and explores the possible ramifications. The naming standards, request process, and technical implementation will all be discussed at length.

Knowledge Base Glossary

by Matthew Mills • Updated 2016-06-01 14:27:47

This is a Glossary of terms used by the Knowledge base documents to keep the meanings consistent. If you would like to add something to this list please submit feedback.

Campus Communication Services

by Long Lim • Updated 2016-09-27 05:00:48

As staff and faculty, you have access to various forms of communication. This includes the campus phone and email system, and bulk communication services such as SacSend and Listservs.

DDS Managed Printer Standards

by Matthew Mills • Updated 2016-09-27 05:00:05

The management tool used by the Digital Document Services team can be used to monitor device usage. There are requirements for working with the tool. This document will detail out the requirements for what features the tool can provide.

Installing the HigherGround Report Commander

by Jose Gaytan • Updated 2016-09-27 05:00:00

This article provides instructions for how to install the HigherGround Report Commander.

Create inbox rules in Outlook Web App

by Nicholas Myers • Updated 2016-09-27 05:00:50

Occasionally, users will receive emails they do not want to see or have to delete by hand. This article outlines the process of creating an inbox filter for Faculty and Staff in the Outlook Web App.

Identity Finder Release Announcement

by Long Lim • Updated 2016-09-27 05:00:52

This article contains the email that was sent all university staff and faculty regarding the release of Identity Finder.

SLA - Service Desk

by Brad Grebitus • Updated 2016-09-19 13:33:03

The IRT Service Desk is responsible for providing assistance with campus-wide technology and systems. The primary supported technology and systems are listed as follows.

Office365 Migration - Skype Login Issue

by Gregory Guzman • Updated 2016-09-27 05:00:54

On logging in to Skype for Business, some users may be prompted for their login credentials even though it has already been entered.

Saving email messages as files in Outlook

by Jose Gaytan • Updated 2016-09-27 05:00:51

Microsoft Office Outlook 2007 gives you several options for saving an e-mail message. For instance, a message that you received can be saved as a file on your hard disk drive, or a message that you are composing can be saved as a draft and finished later.

Media Server

by Padraic Hagerty • Updated 2016-09-27 05:00:04

This article contains frequently asked questions regarding the on-demand and streaming media services that we provide for faculty and staff.

Instructional Materials Accessibility

by Anthony Zepeda • Updated 2016-06-01 14:12:49

Text books must be accessible to students who have trouble with printed text. To make the information accessible, books are scanned into a program called Kurzweil.

Personal Web Page FAQ

by Coleton Buehler • Updated 2016-09-27 05:01:07

This article contains frequently asked questions regarding the design and creation of webpages.

Information Technology (IT) Abuse

by Matthew Mills • Updated 2016-09-27 05:01:01

This article defines what information technology abuse and if it occurs, how to report it.

SacFiles (U: Drive) - FAQ

by Nethra Kumar • Updated 2016-09-27 05:00:39

This contains frequently asked questions in regards to setting up and accessing SacFiles on personal PCs.

SacLink Account Security

by Padraic Hagerty • Updated 2016-09-27 05:00:20

This article contains frequently asked questions regarding procedures that users should take to ensure their accounts' security.

Editing Mediasite videos and slides

by Coleton Buehler • Updated 2016-09-27 05:00:04

This article provides instructions for performing basic video editing with My Mediasite.

Running a scan in Identity Finder

by Adam Cook • Updated 2016-09-27 05:01:02

This article provides instructions for running a scan for Level 1 data in Identity Finder.
V1.2(release notes)